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Posting Number: S13342P
Working Title: Program Assistant - Rome
Department: PSO-Small Business Dev Center
About the University of Georgia: Since our founding in 1785, the University of Georgia has operated as Georgia’s oldest, most comprehensive, and most diversified institution of higher education. The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly formed School of Medicine.

Classification Title: Office/Clerical Lead
FLSA: Non-Exempt
FTE: 1.00

Requires at least a high school diploma or equivalent. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

The Program Assistant serves primarily as the first point of contact for our UGA Small Business Development Center field locations. This position is responsible for managing inquiries and coordinating administrative management of the office. As the focal point of the center, the Program Assistant will play a pivotal role in managing daily operations to ensure a smooth and efficient workflow.

• Possess the organizational and computer skills to use key university systems and standard office software (Word, Excel, etc.).
• Knowledge & ability to use and maintain office equipment including: computers, printers, copy machines, telephones & messaging systems.
• Strong communication and interpersonal skills are essential, as is a passion for excellence and a positive demeanor.
• Possess strong administrative and customer service skills with the ability to multitask and prioritize responsibilities effectively.
• The Program Assistant should have an understanding and commitment to teamwork and collaborative culture.

• Serves as the first point of contact for office communication and manages incoming inquiries (phone, email, web and walk-ins).
• Maintains a working knowledge of SBDC and community resources in order to route clients to the appropriate resource.
• Presents a professional image and routes messages to consultants as appropriate.
• Collaborates with State Office Marketing department to coordinate promotional materials for CE classes and other center promotion.
• Manages a center calendar including CE events, and other relevant office events and deadlines for the local center.
• Maintains financial files by requesting P-Card preapprovals, purchasing items, and sending P-Card reconciliation paperwork to the state business office.
• Inputs courses into the registration system, managing the registration process and providing customer service for CE participants.

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Name: Peter Matthews
Email: pmatthews@georgiasbdc.org

• Resume/CV
• Cover Letter