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Guest Relations Officer (Korean / Russian Speaker) at The Apurva Kempinski Bali
Job summary
A leading luxury hotel chain in Bali is seeking a Guest Relations Officer who is fluent in Russian or Mandarin or Korean. The ideal candidate will ensure excellent guest experience by welcoming guests and addressing any concerns with high professionalism. Minimum 2 years of experience in hospitality or customer service is required for this full-time role.
Qualifications
- Indonesia citizen required.
- Minimum 2 years experience in hospitality or customer service.
- Must communicate effectively in multiple languages.
Responsibilities
- Welcome, meet, and farewell hotel guests as the Hotel Ambassador.
- Ensure communication with guests meets high service standards.
- Handle guest complaints efficiently and follow up when necessary.
Skills
Department: Rooms Division, Front Office & Guest Services
Employment Type: Fixed Term - Full Time
Location: Indonesia - Bali
Reporting To: Guest Relation Manager
The Lady in Red is an iconic symbol of Kempinski and is in essence the Hotel Ambassador (or First Lady). As an extended arm of the General Manager she welcomes, meets and farewells hotel guests and is responsible for the communication with all guests providing highest quality service standards. The Lady in Red is empowered to take immediate decisions in respect to guest well being.
The job of Lady in Red is executed satisfactorily when:
- LQA (Leading Quality Assurance) audit results are 85% and above.
- CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.
- Hotel and Outlets are promoted.
- Guest complaints are minimized and if occur followed up efficient and are reported to Operations team.
- In case of immediate need, the Lady in Red helps with reception duties.
- Indonesia citizen, fluent in Russian/Mandarin/Korean (spoken & written)
- Proficient in English; additional language is a plus
- Has minimum 2 years experience in hospitality, customer service, or a similar role
- Excellent communication and interpersonal skills
- Problem-solving and multitasking ability
- High level of professionalism and customer service orientation
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.