Support Engineer jobs in United Kingdom

Job Description

Job description

Job Position: Technical Support Engineer

Industry: Security and Surveillance

Job Type: Full time

Location: Maidenhead and other places in the UK as business requires

Company Overview

Dahua Technology is a world-leading video-centric smart IoT solution and service provider. Based on technological innovations, Dahua Technology offers end-to-end security solutions, systems, and services to create values for city operations, corporate management, and consumers.

With more than 16,000 employees and over 50% engaged in R&D, Dahua Technology has solutions, products, and services applied in 180 countries and regions. Since the launch of the industry’s first self-developed 8-channel embedded DVR in 2002, Dahua Technology has devoted itself to technological innovation and been continuously increasing its investment in R&D, putting around 10% of its annual sales revenue into R&D. The company continues to explore emerging opportunities based on video IoT technologies and has already established business in machine vision, video conferencing systems, professional drones, electronic license plates, RFID, and robotics etc.

Moreover, Dahua Technology has established 53 overseas subsidiaries and representative offices covering the Asia Pacific, North America, Europe, Africa and other regions to provide customers with speedy and high-quality services. In addition, Dahua products are widely applied in key vertical markets such as public security, traffic, retail, banking & finance, and energy etc. Numerous major projects have been installed with Dahua solutions and products – China International Import Expo, the Rio Olympics, G20 Hangzhou Summit, BRICS Xiamen Summit, Lincoln City Surveillance in UK, Recife CBTU Subway in Brazil as well as many others.

Dahua Technology has applied for over 2,800 patents, including more than 150 international patents. Dahua Technology has been ranked 2nd for 5 years in a row in the global CCTV & video surveillance equipment market, and has maintained its spot in the 2019 a&s Security 50, ranking 2nd for two consecutive years.

Job Description

· Introduce new product features to the Channel Customer, help customer to select and configure products;

· Respond to customers, to help solve technical problems;

· Training technical staff of Channel Customer’s, helps them improve the level of technology;

· Understand and consolidate customer demand for products, feedback to product department for product improvement;

· Cooperate with sales staff, analysis of the practical needs of customers, provide a complete project plan;

· To complete the project, the bidding work, to help customers make the tender documents, make project tender, according to the required standard;

· To coordinate resources, provide technical support.

Key Attributes

· Prior experience in a technical support role

· Good at handling pressures

· The ability to learn new technologies fast

· A positive attitude

· Initiative, honesty and integrity

Required Skills and Qualifications

· CCTV，IT background，Network, communications, computers or other related fields.

· More than 2 years’ related experience.

· Fluent English both in reading, writing and speaking.

· “Please the customer" mentality.

· Programming Skills is a plus.