AI-Driven Data Security Technical Support Engineer

Cerebras; United Kingdom; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A leading data security company in the United Kingdom is looking for a Technical Support Engineer to support data protection issues. The ideal candidate should have over 3 years of experience in technical support, possess strong communication skills, and be able to work in a Storage and Networking environment. Responsibilities include troubleshooting technical issues, collaborating with engineers, and ensuring customer satisfaction. This role offers a dynamic work environment with opportunities for professional growth.

Benefits

Flexible working hours

Collaboration with skilled engineers

Career development opportunities

Qualifications

• 3+ years experience as an Enterprise Technical Support Engineer.
• Experience working in a Storage, Networking and/or Virtualization environment.
• Ability to analyze system diagnostics for customers.

Responsibilities

• Provide timely technical support to customers.
• Troubleshoot technical issues using available tools.
• Work with engineering and account management teams.

Skills

Enterprise Technical Support experience

Strong communication skills

Understanding of Operating Systems

Debugging utilities expertise

Storage and Networking experience

Performance analysis

Education

Bachelor's Degree in Computer Science or related

MS degree in Computer Science or related

Tools

tcpdump

wireshark

NFS

SMB

VMware

Commvault

DellEMC

NetApp

Job description

A leading data security company in the United Kingdom is looking for a Technical Support Engineer to support data protection issues. The ideal candidate should have over 3 years of experience in technical support, possess strong communication skills, and be able to work in a Storage and Networking environment. Responsibilities include troubleshooting technical issues, collaborating with engineers, and ensuring customer satisfaction. This role offers a dynamic work environment with opportunities for professional growth.