VIP IT Support Engineer – 1st/2nd Line (TechBar)

Visionist; Ringwood; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading technology consultancy is seeking a 1st Line IT Support and Provisioning Engineer for their clients, BEIS and DIT, in London. The role involves providing proactive IT support to over 10,500 users and ensuring effective asset management and support for ministerial meetings. Candidates must have extensive VIP support and 2nd line experience, particularly with Windows 10, Mac OS, and Office 365. Knowledge of service management tools is also essential. Security clearance is required.

Qualifications

• 3+ years VIP support experience is required.
• 3+ years 2nd line support experience essential.
• Strong Apple iPhone support skills required.
• Knowledge of Audio visual equipment to support meeting rooms is a must.
• Excellent customer-facing skills are necessary.
• ITIL Foundation Certification is a strong advantage.

Responsibilities

• Provide 1st and 2nd line IT support for 10,500 staff.
• Maintain asset management within the incident process.
• Assist with documenting processes and work instructions.
• Ensure proactive VIP support across DIT and BEIS.
• Manage audio-visual support for ministerial meetings.

Skills

VIP support experience

2nd line support experience

Windows 10

Mac OS

Office 365

Troubleshooting in Zscaler

Troubleshooting in Okta

Apple iPhone support skills

Knowledge of Audio visual equipment

Service Now experience

Customer facing skills

Asset Management experience

ITIL Foundation Certification

MCSA Windows 10 certification

Tools

Service Now

Zscaler

Okta

Job description

A leading technology consultancy is seeking a 1st Line IT Support and Provisioning Engineer for their clients, BEIS and DIT, in London. The role involves providing proactive IT support to over 10,500 users and ensuring effective asset management and support for ministerial meetings. Candidates must have extensive VIP support and 2nd line experience, particularly with Windows 10, Mac OS, and Office 365. Knowledge of service management tools is also essential. Security clearance is required.