Field Desktop Support Engineer

Devonshire Hayes Recruitment Specialists Ltd; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

A reputable recruitment firm is seeking a Field Desktop Support Engineer to manage desktop environments and provide technical support in South East London. Responsibilities include Active Directory management, Microsoft 365 troubleshooting, and onsite support for Windows 10 and 11. The ideal candidate will have strong technical skills and a full UK driving licence. This role requires working 5 days per week onsite, offering a challenging and rewarding opportunity for the right individual.

Qualifications

• Full UK driving licence and use of own vehicle.
• Experience in desktop support for Windows 10 and 11.
• Strong troubleshooting skills for hardware and software.

Responsibilities

• Manage user accounts and group policies in Active Directory.
• Troubleshoot and support Microsoft 365 Entra integrations.
• Build and deploy laptops for end-users and provide ongoing support.
• Document technical issues and resolutions for future reference.

Skills

Active Directory Management

Microsoft 365 Entra

Technical Support

Troubleshooting

Laptop Configuration

Job description

Devonshire Hayes have partnered with a fantastic company as they are looking to hire a talented Field Desktop Support Engineer to join their team to look after there offices in South East London.

Key Responsibilities

• Active Directory Management: Provide user account management, group policy administration, and support for Active Directory-related issues.
• Microsoft 365 Entra: Support and troubleshoot Microsoft 365 Entra setup and integrations, ensuring seamless access and functionality.
• Laptop Builds, Screen Issues, Docking Stations & Configurations: Build, configure, and deploy laptops to end-users, ensuring they are properly set up with necessary software, drivers, and security settings.
• Technical Support: Offer support to end-users, resolving hardware, software, and networking issues, either remotely or on-site for Windows 10, 11 and Office 365.
• Troubleshooting & Issue Resolution: Troubleshoot and resolve technical issues related to operating systems, applications, networks, and hardware.
• Documentation & Reporting: Maintain documentation of troubleshooting steps, technical issues, and configurations.
• Software & Hardware Installations: Assist with the installation and configuration of software, operating systems, and hardware peripherals for end-users.
• Collaboration: Work closely with internal IT teams to provide efficient solutions and elevate issues when necessary.

Ideally, you will have a full UK driving licence and use of your own vehicle.

You will be required to work 5 days per week onsite.