IT Support Engineer — On‑Site Support & Training Focus

MMR Research; Wallingford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global research company based in Wallingford is seeking an IT Support Engineer to provide tech support to both on-site and remote teams. The ideal candidate will have at least one year of hands-on experience in technology support, along with a degree in Computer Science or relevant field. Responsibilities include diagnosing and resolving IT issues, performing workstation setups, and maintaining an accurate inventory of devices. This role offers competitive benefits and a vibrant work culture focused on employee well-being.

Benefits

Competitive salaries

Generous holiday allowances

Market-leading training opportunities

Qualifications

• Minimum 1 year of hands-on experience in technology support.
• Experience with supporting remote users.
• Familiar with at least one project management methodology.

Responsibilities

• Provide top-notch tech support to on-site and remote teams.
• Diagnose and resolve hardware, software, and networking problems.
• Maintain accurate inventory of all devices and related assets.

Skills

Providing tech support

Diagnosing hardware/software issues

Knowledge of Mobile Device Management

Experience with project management methodologies

Creating automatic scripts

Communication skills

Education

Degree in Computer Science or similar

Tools

Jamf

Intune

Manage Engine Endpoint Central

Job description

A global research company based in Wallingford is seeking an IT Support Engineer to provide tech support to both on-site and remote teams. The ideal candidate will have at least one year of hands-on experience in technology support, along with a degree in Computer Science or relevant field. Responsibilities include diagnosing and resolving IT issues, performing workstation setups, and maintaining an accurate inventory of devices. This role offers competitive benefits and a vibrant work culture focused on employee well-being.