Senior IT Support Engineer — Hybrid EdTech Role

RM Education Limited; Greater London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading education technology provider is seeking an IT Support Engineer to provide top-notch technical support to educational users. This role involves delivering exceptional customer service and assisting with IT support services. The ideal candidate will possess strong troubleshooting, problem-solving, and communication skills. Benefits include competitive salary, hybrid working options, and additional perks like healthcare, pension plans, and a performance-related bonus. Join a diverse team committed to improving education outcomes worldwide.

Benefits

Private medical healthcare

Life assurance

Group Personal Pension Plan

Voluntary benefits (extra annual leave, dental plan)

Qualifications

• Excellent customer focus and problem-solving skills.
• Excellent verbal and written communication skills.
• Able to diagnose and troubleshoot IT issues.

Responsibilities

• Provide first-class IT support to education users.
• Assist the service desk with IT managed support.
• Deliver great customer service as the face of RM.

Skills

Customer focus

Problem-solving skills

Time management

Communication skills

Troubleshooting

Networking knowledge

Tools

Microsoft 365

Google Workspace

ServiceNow

Job description

A leading education technology provider is seeking an IT Support Engineer to provide top-notch technical support to educational users. This role involves delivering exceptional customer service and assisting with IT support services. The ideal candidate will possess strong troubleshooting, problem-solving, and communication skills. Benefits include competitive salary, hybrid working options, and additional perks like healthcare, pension plans, and a performance-related bonus. Join a diverse team committed to improving education outcomes worldwide.