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Field IT Support Engineer (SC)
Job summary
A leading IT recruitment agency is seeking a Field IT Support Engineer to join their team in London. The role involves providing deskside and field support for various devices including Windows and macOS, alongside customer interactions. Candidates must have SC clearance and a UK driving licence with a willingness to travel across London. The position is an agency contract for 6 months with a pay rate of £180-£220 per day.
Qualifications
- Active SC clearance or re-clearable, meeting MOD nationality requirements.
- Proven deskside/field support experience with a confident manner.
- Full UK driving licence and willingness to travel.
Responsibilities
- Provide deskside/field support for laptops and desktops.
- Setup and support for macOS systems.
- Support for O365/Teams and mobile devices.
- Perform OS housekeeping and follow build scripts.
Skills
Tools
Rate: 180-220 per day
Hours: 7.5 hrs/day within 07:00-19:00 (Mon-Fri)
Contract: 6 Month (Inside IR35) Agency contract Start: ASAP
Join a ring‑fenced team of 15 engineers supporting multiple London customers, including government and banking. You’ll cover sickness/holiday, resource‑on‑demand, and project work across sites. SC clearance is required (DV welcome). Work on MoD sites means MOD nationality rules apply. A clean UK driving licence is essential, and you may occasionally drive a customer‑supplied vehicle to satellite locations.
- Deskside/field support for Windows 10/11 laptops & desktops (HP/Dell/Lenovo).
- macOS (Mac & MacBook) setup and support.
- O365/Teams support; Apple/Android mobile device support.
- Wireless connectivity & fault diagnostics.
- Floorwalking/Tech Bar: walk‑up fixes, user coaching, great customer comms.
- OS housekeeping: shortcuts, printers, network drive mapping.
- Follow build scripts to image/configure devices; IMACs (installs/moves/adds/changes).
- Basic Wintel/server: HP ProLiant Gen8‑Gen10, Dell servers, Lenovo blades; backups, tape library, storage, break/fix.
- Cisco: basic knowledge/troubleshooting on switches/ports.
- Active SC (or re‑clearable) and able to meet MOD nationality requirements; DV advantageous.
- Proven deskside/field support experience; confident customer manner.
- Full UK driving licence; willingness to travel across London/satellite sites.
- Flexibility to work any shift within 07:00-19:00.
- Apple Business Manager/Intune/SCCM exposure.
- ITSM tools (ServiceNow/Remedy).
- Vendor accreditations (HP/Dell/Lenovo).
Please reply with:
- CV (Word/PDF)
- Clearance status (SC/DV + dates)
- Availability/notice and day rate
- Home postcode (for travel)
- Best number/time for a quick call
We’re an equal opportunities agency and welcome applications from all suitably qualified candidates.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.