Application Support Engineer

Greencore; East Midlands; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading convenience food manufacturer in the UK is seeking an Applications Support Engineer to enhance application performance and security. You will troubleshoot issues, monitor systems, and collaborate cross-functionally to improve processes in technology. The ideal candidate has strong technical skills (iSeries/A400, SQL) and excellent communication abilities. This role offers competitive salary and benefits, including pension and employee discounts. If you thrive in a dynamic environment and enjoy problem-solving, this position is for you.

Benefits

Competitive salary

Holidays

Pension up to 8% matched

Employee discount platform

Access to wellbeing centre

Qualifications

• Experience in implementing and supporting applications.
• Ability to understand business processes and resolve technical problems.
• Strong analytical and presentation skills.

Responsibilities

• Develop understanding of business processes for technology support.
• Perform regular system monitoring to ensure software integrity.
• Participate in incident resolution and root cause analysis.

Skills

Application support

iSeries/A400 technical skills

SQL Databases

Problem-solving

Communication skills

Customer service

Tools

Infor System 21

Navision

Great Plains

Tropos

Qliksense

Kronos

EDI

PowerApps

Job description

Why Greencore?

We're a leading manufacturer of convenience food in the UK and our purpose is to make everyday taste better! We're a vibrant, fast‑paced leading food manufacturer. Employing 13,300 colleagues across 16 manufacturing units and 17 distribution depots across the UK. We supply all the UK's food retailers with everything from sandwiches, soups and sushi to cooking sauces, pickles and ready meals, and in FY24, we generated revenues of 1.8bn. Our vast direct‑to‑store (DTS) distribution network, comprising 17 depots nationwide, enables us to make over 10,500 daily deliveries of our own chilled and frozen produce and that of third parties.

What you’ll be doing:

We are doing some exciting things with Technology, such as the creation of bespoke applications using IoT with cloud‑native event streaming to turn our production lines across 16 manufacturing sites into insightful real‑time data to improve manufacturing efficiency. In parallel to the fast‑paced innovative work, we also support our live services across the country running around the clock, and are setting our go‑forwards technology strategy, including our approach to core systems such as our ERP, HR, logistics, engineering, and supply chain solutions – so there will be plenty going on! We are looking for energetic, fun, and skilled IT professionals who want to be part of our next stage in business and technology transformation, because at Greencore technology plays an important role in how we operate – and we have the ambition and a plan to develop our capabilities even further.

We are looking to recruit an Applications Support Engineer to promote the availability, performance, security, effective provisioning, implementation, operations and maintenance of all of our applications. As such, you will be:

• Developing an excellent understanding of our business processes that are required to support technology in order to solve problems and make improvements
• Perform regular system monitoring to verify the integrity and availability of appropriate software resources and processes for users
• Perform regular security and performance monitoring activity, implementing and responding to established alerts, to quickly identify possible intrusions and performance issues
• Participate in Incident and Problem resolution; including identification, diagnosis and root cause analysis ensuring rapid resolution and minimal impact on services and data integrity
• Actively and openly communicate risks, operational problems and incidents accurately ascertaining business impact and escalating where appropriate
• Respond to request for support in a timely fashion to meet overall service levels and ensure the quality of customer service
• Follow appropriate controls over implementations and changes, maintaining the appropriate level of documentation, to ensure adherence to common process and reference resources are created to describe application changes
• Identify gaps in services and highlight underlying performance, recommending solutions where known, to contribute to the improvement of services
• Champion service transitions from projects

What we’re looking for:

• Experience in implementing and supporting applications
• Ability to understand business processes and operate cross‑functionally to resolve technical problems for application software in areas such as Finance, Supply Chain, Warehousing, HR, Technical, Reporting
• iSeries/A400 technical skills
• Infor System 21, Navision, Great Plains, Tropos, Qliksense, Kronos, EDI (integrations), PowerApps (desirable)
• Some basic server technical skills, including SQL Databases (SQL queries to analyse data) T‑SQL
• Strong interpersonal skills i.e. written and verbal communication skills
• Strong analytical and presentation skills
• Good business acumen
• Ability to work well in a team environment (i.e. IT colleagues and users, especially end users in the business), and autonomously
• Good customer service skills
• Flexible and able to make good judgement, where applicable
• Able to influence and convince users even at management level with new ideas and proposals to improve business procedures and IT systems
• Full clean UK driver’s licence and vehicle
• Participate in an on‑call rota

What you’ll get in return:

• Competitive salary and job‑related benefits
• Holidays
• Pension up to 8% matched
• Company share save scheme
• Greencore Qualifications
• Exclusive Greencore employee discount platform
• Access to a full wellbeing centre platform

Throughout your time at Greencore, you will be supported with on‑the‑job training and development opportunities to further your career. We celebrate differences and help everyone to be themselves at work. Together we make every day taste better. If this sounds like you, join us, grow with Greencore and be a part of driving our future success.