Customer Support Engineer

Prodrive; Banbury; On-site; GBP 80,000 - 100,000; Full time

Job summary

A world-leading motorsport company in the UK is seeking a Customer Support Engineer to provide engineering support for Aston Martin Racing customers. The role involves ensuring efficient operation of car and engine, collating data, and offering technical advice. Candidates should have a degree in Motorsport, Mechanical, or Electrical Engineering, and experience in GT3/GT4 or Touring Cars is preferred. This position includes significant international travel and competitive salary benefits.

Benefits

Attractive salary with growth opportunities

25 days holiday plus options to purchase more

Training opportunities for development

Car and pension salary sacrifice schemes

Paid time off for volunteering

Consultations with a wellness expert

Social events throughout the year

Exclusive company discounts

Life assurance

Qualifications

• A degree in Motorsport, Mechanical or Electrical Engineering is required.
• Experience in GT3/GT4, Touring Cars or Single Seaters is needed.
• Knowledge of engine calibration is advantageous.

Responsibilities

• Provide engineering support to customers on events and tests.
• Ensure efficient operation of the car and engine by the customer.
• Collate and analyse data, perform health checks and record KPIs.
• Prepare post event report and analysis.

Skills

Customer support experience

Knowledge of CAN protocol

Experience with Cosworth and Bosch electronic systems

Education

Degree in Motorsport, Mechanical or Electrical Engineering

Job description

At Prodrive we believe there’s no limit to what can be achieved when the brightest minds come together. Joining one focused and driven team, you will challenge boundaries in order to change the game for our customers. We are the world’s leading independent motorsport company and the business behind some of the greatest names and achievements in motorsport over the last 40 years.

We are now searching for a Customer Support Engineer to provide engineering support to Aston Martin Racing Customers.

Key responsibilities

• Provide engineering support to customers on events and tests as required.
• Ensure efficient operation of the car and engine by the customer.
• Ensure all car electrical and data systems are configured with the latest software and calibration releases and maintained whilst on event.
• Provide technical input to the customer to assist with car setup and operation.
• Advise the customer to ensure their parts requirement is sufficient to achieve their objectives and advise customer of technical and parts updates.
• Collate and analyse data, perform health checks and record KPI’s.
• Prepare post event report and analysis. Ensure all data is uploaded to AMR and customer access points.
• Provide remote support to customers globally as required.
• Significant international travel is a significant part of this role.

Who are we looking for…?

Our ideal candidate will have a degree in either Motorsport, Mechanical or Electrical Engineering and have previous experience in either GT3/GT4, Touring Cars or Single Seaters. Experience working with Cosworth and Bosch electronic systems alongside a knowledge of CAN protocol and engine calibration would be an advantage.

What can we offer you?

• An attractive salary which will grow in line with your ongoing development and impact
• 25 days holiday (which increases with long service) with an opportunity to purchase up to 15 extra days
• Training opportunities for continuing professional development
• Car and pension salary sacrifice schemes
• Paid time off for volunteering
• Consultations with our Fit 4 Life expert
• Social events throughout the year
• Exclusive company discounts
• Life assurance

We are an equal opportunities employer

At Prodrive we are committed to attracting and nurturing the best talent and creating an inclusive workplace. We value individual differences and diversity amongst all staff so that everyone has the widest opportunities to maximise their potential. We aim to ensure that no job applicant is placed at a disadvantage by practices or requirements which disproportionately impact protected groups and which are not justified by the demands of the job. If you feel you are right for this role, we welcome your application.