Desktop Support Engineer

Talentify; Cheltenham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment firm is looking for SC Cleared Desktop Support Engineers in Cheltenham. The role involves providing break/fix support for desktops and laptops during site migrations in a high-regulated environment. Candidates should have experience in desktop support, proficiency in Windows OS, and familiarity with IT service management systems like ServiceNow. Competitive hourly rate of £25-30 is offered, in a dynamic setting that values expertise and provides growth opportunities.

Qualifications

• Experience in desktop support and PC migration.
• Proficiency in Windows OS troubleshooting.
• Ability to re-image devices and configure applications.

Responsibilities

• Provide break/fix support for desktops, laptops, and peripherals.
• Re-image devices and reinstall/configure applications as needed.
• Troubleshoot Windows OS, hardware, and enterprise applications.

Skills

Desktop support experience

Windows OS troubleshooting

Re-imaging devices

Familiarity with IT service management systems

Tools

ServiceNow

Remedy

Job description

Job Title: SC Cleared Desktop Support Engineer

Job Description

We are seeking two PC Migration Engineers to assist with site migrations at a high‑regulated location in Cheltenham. The role involves providing break/fix support for desktops, laptops, and peripherals, ensuring a smooth transition during migrations.

Responsibilities

• Provide break/fix support for desktops, laptops, and peripherals.
• Re‑image devices and reinstall / configure applications as needed.
• Troubleshoot Windows OS, hardware, and enterprise applications.
• Coordinate with third‑party vendors for escalations and hardware replacements.
• Document issues and resolutions in the IT service management system, such as ServiceNow or Remedy.

Essential Skills

• Experience in desktop support and PC migration.
• Proficiency in Windows OS troubleshooting.
• Ability to re‑image devices and configure applications.
• Familiarity with IT service management systems like ServiceNow or Remedy.

Additional Skills & Qualifications

• Experience with device testing and troubleshooting.
• Knowledge of enterprise applications.

Why Work Here?

Join a world‑leading aerospace organisation known for its cutting‑edge innovation and technology. Be part of a team that values expertise, offers growth opportunities, and fosters a collaborative environment.

Work Environment

The role involves working in a high‑regulated site with advanced technological equipment. Expect a dynamic environment where attention to detail and adherence to protocols are paramount. The position may require coordinating with various stakeholders and vendors.

Location

Cheltenham, UK

Rate/Salary

25.00 - 30.00 GBP hourly