IT Support Engineer

Soldo ltd; City of Westminster; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A proactive spend management solution provider in the United Kingdom is seeking an IT Support Engineer to deliver hands-on support to end users. The ideal candidate will assist with hardware installations and software upgrades, ensuring efficient service delivery within a fast-paced environment. Responsibilities include managing multiple platforms and working alongside managed service providers. This role offers private healthcare, flexible working options, and significant career development opportunities.

Benefits

Private healthcare for you and your family

Pension scheme

£500 annual career development budget

Flexible working options

60 days work anywhere

25 days off plus public holidays

Up to 2 volunteering days per year

Employee Assistance Programme

Tax-efficient bike-to-work scheme

Qualifications

• Experience in a customer-facing role supporting end-user compute services.
• Proficiency with Windows 10, Azure, Microsoft 365, and Intune.
• Mac device experience, including JAMF administration.

Responsibilities

• Provide support for Windows, Linux, and Mac devices.
• Administer Microsoft 365 tenant for seamless service delivery.
• Respond to and resolve escalated service tickets.

Skills

Engineering Support

Information Security

Data Analysis

Education

Certification for Azure technologies

Experience in ITIL with Service Management tools

Tools

Microsoft 365

Intune

JAMF

Job description

As an IT Support Engineer you will provide hands‑on face‑to‑face and remote support to end users on various technical issues and problems relating to hardware, software, and peripherals. You will be required to work on‑site or via remote connection to assist with hardware installations, operating‑system and software upgrades, systems integrations and basic IT‑related issues. You possess a continual improvement mindset that will drive everything you do. You will be on the lookout for opportunities to gain efficiencies and actively contribute to the improvement and documentation of IT departmental processes and procedures.

Responsibilities

• Support multiple platforms including Windows 10/11 and Linux, laptops, MacBooks, Android and iOS mobile devices, virtual desktops, videoconferencing equipment, and Microsoft Office 365 desktop and mobile applications.
• Perform administrative tasks in Microsoft 365 management tools including Azure Active Directory and Azure toolsets (Intune, Autopilot, Data Loss Prevention, Flows, etc.) and assist in delivering differentiating solutions to the Soldo community.
• Administer the Soldo Microsoft 365 tenant ensuring seamless service delivery to Soldo users.
• Maintain a good working relationship with Soldo’s managed service providers to maximise service delivery. This will include conducting knowledge‑transfer sessions, identifying and implementing improvements to standard operating procedures utilised by Level 1 and Level 2 teams, and providing feedback to the IT Service Manager ahead of service review meetings.
• Respond to, document and resolve escalated service tickets in a timely manner according to SLA.
• Perform troubleshooting and root‑cause analysis on escalated issues and recommend procedures and controls for problem prevention. This may require independent work, sharing information or assisting other members of the IT team with work orders.
• Automation is central to service delivery at Soldo and you will assist in driving automation and utilisation of self‑service tools within end‑user compute and Soldo’s Microsoft environment.
• Occasionally document and implement change requests both on‑site and remotely and may be required to present changes at weekly CAB meetings.

Qualifications

• Commercial experience in a customer‑facing role supporting end‑user compute services as a desktop support analyst or support technician.
• Proven experience working with Windows 10, Azure, Microsoft 365 and Intune. Certification for Azure technologies is highly desirable.
• Mac device and MacOS experience is highly desirable. Experience administering JAMF to manage MacOS devices is a plus.
• Working with an ITIL environment and prior experience using an ITIL Service Management tool (ServiceNow, BMC Remedy, Jira Service Management).
• Strong communication skills with ability to develop strong relationships within your own team, department and the wider business.
• Excellent problem‑solving skills to diagnose, evaluate and resolve complex issues, or when appropriate, to elevate or route them to other IT staff members.
• Flexible and adaptable with the ability to work in a fast‑paced environment.
• Exposure to working in a financially regulated environment would be beneficial.

Key Skills: Engineering Support, Law Enforcement, ABB, Information Security, Adobe Dreamweaver, Data Analysis.

Employment Type: Full Time • Experience: years • Vacancy: 1

About Soldo

Soldo is the proactive spend management solution that frees progressive businesses to accomplish more. Over 25,000 organisations across 31 countries use Soldo to end slow, messy and inefficient spending, bringing financial agility and control over every expense. Soldo frees finance with a uniquely proactive approach to managing decentralised spending. By combining a powerful spend‑management platform, a user‑friendly app and versatile payment methods, Soldo automates expense admin to eliminate inefficiency in managing business spending. By proactively managing decentralised spend, organisations empower employees to spend when and where it’s needed, keeping productivity high while avoiding month‑end surprises. Founded in 2015 by Italian digital innovator Carlo Gualandri, Soldo is headquartered in London with offices in Dublin, Milan and Rome. We’re looking for people with big ambitions, cool heads, sharp minds and warm hearts. Come and join us as we grow together.

Benefits

• Private healthcare for you and your family
• Pension scheme
• Genuine career development opportunities (we love to see you succeed) – including your own annual £500 career development budget
• Access to training and development – including a mentoring programme, workshops and the opportunity to progress onto our leadership programme
• Flexible working options including working from home and our Marylebone office
• 60 days work anywhere, even outside the UK if you want
• 25 days off a year plus public holidays. Plus extra days off on Christmas Eve, New Year’s Eve and on your birthday
• Up to 2 volunteering days per year
• Your own personal company Soldo card
• Employee Assistance Programme
• Tax‑efficient bike‑to‑work scheme