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664

Service Desk jobs in United Kingdom

Customer Service Coordinator-1

Customer Service Coordinator-1
St. Modwen
Bristol
GBP 25,000 - 35,000
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Senior Service Delivery Manager

Senior Service Delivery Manager
Version 1
Telford
GBP 45,000 - 65,000

Customer Service Coordinator

Customer Service Coordinator
millbrook healthcare ltd
Wealden
GBP 26,000

Customer Service Team Leader

Customer Service Team Leader
William Hill
Fort William
GBP 25,000 - 35,000

Service Delivery Manager in Leeds)

Service Delivery Manager in Leeds)
Corecom Consulting Limited
Leeds
GBP 40,000 - 60,000
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Customer Care Coordinator - Shifts

Customer Care Coordinator - Shifts
Hewett Recruitment
Worcester
< GBP 35,000

Support Team Leader - Learning Disabilities

Support Team Leader - Learning Disabilities
JR United Kingdom
York and North Yorkshire
GBP 28,000 - 32,000

Service Delivery Manager

Service Delivery Manager
WARACLE
Scotland
GBP 45,000 - 65,000
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Data Analytics Service Delivery Manager

Data Analytics Service Delivery Manager
Greencore Group Lts
Worksop
GBP 50,000 - 80,000

Order Processing & Customer Care Coordinator

Order Processing & Customer Care Coordinator
OA
Hemel Hempstead
GBP 25,000 - 35,000

Service Delivery Manager

Service Delivery Manager
WARACLE
City of Edinburgh
GBP 45,000 - 65,000

Service Delivery Manager

Service Delivery Manager
Veolia
City of Westminster
GBP 42,000

Customer Care Coordinator

Customer Care Coordinator
Willerby Ltd.
Kingston upon Hull
GBP 25,000 - 35,000

Support Team Leader

Support Team Leader
Jane Lewis Health & Social Care
Greater Lincolnshire
GBP 27,000

Customer Service Team Leader

Customer Service Team Leader
Express Recruitment
Nottingham
GBP 30,000 - 45,000

Help Desk Administrator

Help Desk Administrator
TW Perry
Milton Keynes
GBP 22,000 - 30,000

Service Delivery Manager

Service Delivery Manager
Cubic
London
GBP 50,000 - 75,000

Service Delivery Manager

Service Delivery Manager
Cubic
Kingswinford
GBP 40,000 - 60,000

Customer Care Coordinator

Customer Care Coordinator
Persimmon Homes
Birmingham
GBP 25,000 - 35,000

IT Service Delivery Manager (Defence)

IT Service Delivery Manager (Defence)
Positiv Cohort
Farnborough
GBP 50,000 - 70,000

Customer Service Team Leader

Customer Service Team Leader
E3 Recruitment
Bradford
GBP 30,000 - 40,000

Service Delivery Manager

Service Delivery Manager
SMT GB
Immingham
GBP 35,000 - 55,000

Erp Service Delivery Manager

Erp Service Delivery Manager
CHANEL
London
GBP 60,000 - 80,000

Customer Care Coordinator

Customer Care Coordinator
Persimmon Homes
Glasgow
GBP 25,000 - 35,000

Customer Care Coordinator

Customer Care Coordinator
Absolutely Recruitment
London
GBP 25,000

Top job titles:

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Top companies:

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Similar jobs:

Assistant Customer Service jobsCustomer Service jobsCustomer Service Assistant jobsRemote Customer Service jobsCustomer Service Manager jobsField Service Engineer jobsFinancial Services jobsService Delivery jobsDesktop Support jobsService Client jobs

Customer Service Coordinator-1

St. Modwen
Bristol
GBP 25,000 - 35,000
Job description

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At St. Modwen, we're experts in creating thriving communities, and we're excited to be recruiting for colleagues who are ready to build their future with us.

Job Purpose

Manages customer concerns, strives to provide exceptional customer service, and assists in the development of customer service standards, policies, and procedures.

Key Accountabilities
  • Ensure all activities follow our hierarchy, with ‘Keeping our people safe’ as the first priority. Ensure all activities are properly planned and carried out in line with health and safety policies and procedures. Non-compliance may be investigated according to disciplinary policy.
  • Ensure all valid defects and maintenance requests are addressed, organizing completion of works identified at the Handover Meeting within the agreed timescales.
  • Support St. Modwen Homes to achieve and maintain the status of a '5 Star Builder.'
  • Act as the first point of contact for all calls and enquiries related to the developments.
  • Proactively update COINS reports to keep the system current.
  • Deliver high-quality, professional customer service via telephone and written communication.
  • Seek continuous improvement in customer satisfaction.
  • Implement systems and procedures to resolve maintenance requests within agreed timescales.
  • Maintain communication with Maintenance Technicians, Site Managers, Contractors, Managing Agents, the Sales Team, and NHBC.
  • Allocate work to the Maintenance team within agreed timescales, managing technicians’ diaries.
  • Update customers and reporting systems.
  • Report issues with defect management.
  • Manage customer complaints to reduce escalation.
  • Promote and embody the values of St. Modwen.
  • Maintain knowledge of and adhere to relevant policies, procedures, legislation, and regulations.
Experience, Skills, and Knowledge Required
  • Understanding of quality standards and procedures necessary to achieve and maintain 5-star status.
  • Excellent telephone manner.
  • Strong verbal and written communication skills.
  • Proactive and able to take initiative.
  • Flexible approach.
  • Competent in MS Word, Excel, and Outlook.
  • Experience in the new home environment is beneficial but not essential.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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