Service Desk à Grande-Bretagne

Client: William Hill

Location: Addlestone, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: b51c9acf9fb6

Job Views: 7

Posted: 26.04.2025

Expiry Date: 10.06.2025

For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand.

As a Team Leader in one of our betting shops, you’ll play a vital role in helping us to maintain this atmosphere. In return, you’ll be rewarded with continuous training and development, great benefits, and opportunities to progress with our Career Pathways.

• Leading and motivating a team of Customer Service Representatives
• Coaching and developing your team
• Maintaining high standards and ensuring the shop always looks its best (visual displays)
• Building relationships with customers and providing excellent customer service
• Championing safer gambling at all times
• Opening and closing the shop, with support from your team as required
• Ensuring your shop achieves targets

• Shops operate between 8am-10pm, Monday to Sunday
• Shifts are on a rota basis and may include evenings and weekends

• Must be 18 or older
• Supervisory experience and excellent people skills
• Positive, professional, and dynamic attitude
• Strong interpersonal and empathy skills for engaging with diverse customers

• Performance incentives and quarterly bonuses
• Comprehensive induction and ongoing training
• Opportunities for career progression
• 28 days holiday plus your birthday off
• Matching pension contributions up to 4%
• Discounts in shops, cinemas, holidays
• Discounted Zone 1-6 Oyster card for commuting