Customer Care And Showroom Coordinator

Dovetail Recruitment Ltd; Southbourne; On-site; GBP 60,000 - 80,000; Part time

Job summary

A local recruitment agency is seeking a Part-Time Customer Care and Showroom Coordinator in Southbourne. The successful candidate will be responsible for engaging with customers, scheduling appointments, and maintaining records in a structured and supportive environment. Ideal candidates will possess strong communication skills and experience in customer service. This role offers £13.00 per hour with additional benefits including training and support.

Benefits

Appointment-related incentive scheme

Full training with ongoing support

Supportive and collaborative team environment

Qualifications

• Experience in a commercial customer service setting.
• Ability to work well within structured processes.

Responsibilities

• Act as the first point of contact for customers and handle inquiries professionally.
• Schedule customer appointments and ensure accurate record-keeping.
• Engage with customers visiting the showroom.

Skills

Confident and friendly communication skills

Computer-literate in MS Office

Well-organised and accurate administrative skills

Job description

Part‑Time Customer Care and Showroom Coordinator – Southbourne

We’re looking for a warm, organised, and confident individual to join our team as a Part‑Time Customer Care and Showroom Coordinator. This role is ideal for someone who enjoys customer contact, works well within structured processes, and values being part of a supportive team.

Salary and Benefits

• £13.00 per hour
• Appointment‑related incentive scheme
• Working pattern: weekdays and 1 in 2 Saturdays 10.00 am – 3.00 pm
• In weeks with a Saturday shift also work one weekday
• In weeks without Saturday work two weekdays
• Warm, collaborative, and supportive team
• Structured, process‑driven environment that makes the role clear and manageable
• Full training with ongoing support beyond induction

Duties and Responsibilities

• Act as the first point of contact for customers, ensuring enquiries are handled warmly and professionally
• Answer incoming telephone calls
• Welcome and engage with potential customers visiting the showroom
• Schedule customer appointments using established processes
• Ensure all appointment details are correctly recorded and communicated
• Send and manage follow‑up emails
• Organise and dispatch brochures and letters
• Maintain accurate and tidy records in line with the system

Minimum Skills and Experience Required

• Confident and friendly communication skills
• Computer‑literate in MS Office
• Background working in commercial customer service
• Well‑organised and accurate administrative skills