IT Helpdesk Technician - First-Line Support

Net Connect Solutions Ltd; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology solutions provider in Leicester is seeking a reliable IT User Technician to provide first-line technical support and maintain IT systems. The ideal candidate is customer-focused and possesses strong troubleshooting skills, good communication abilities, and experience with Windows OS and Office 365. Responsibilities include offering support for IT issues, performing regular maintenance, and managing backups. This role is crucial for ensuring smooth daily operations and requires multitasking and effective workload management.

Qualifications

• Previous experience in IT support or service desk.
• Strong knowledge of Windows OS and Office 365.
• Ability to manage workload and meet deadlines.

Responsibilities

• Act as the first point of contact for IT issues.
• Provide telephone, remote, and on-site support.
• Manage and test backups to ensure data integrity.

Skills

Troubleshooting technical issues

Customer service skills

Multitasking

Education

Relevant IT certifications (CompTIA A+, Network+, Microsoft, Azure Fundamentals)

Tools

Windows OS

Office 365

Basic networking

Job description

A technology solutions provider in Leicester is seeking a reliable IT User Technician to provide first-line technical support and maintain IT systems. The ideal candidate is customer-focused and possesses strong troubleshooting skills, good communication abilities, and experience with Windows OS and Office 365. Responsibilities include offering support for IT issues, performing regular maintenance, and managing backups. This role is crucial for ensuring smooth daily operations and requires multitasking and effective workload management.