Facilities Helpdesk Specialist – Maximo & SLAs

Guidant Global; West Midlands; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading facilities management company in the UK is seeking a Helpdesk Administrator to provide efficient administrative and customer service support. You will act as the first point of contact for maintenance requests, utilizing the Maximo system to manage work orders and coordinate with technical teams. The ideal candidate will have strong communication skills, experience in administrative roles, and the ability to work flexibly across shifts. Competitive salary offered.

Qualifications

• Strong customer service and communication skills with a professional telephone manner.
• Experience in administrative or helpdesk roles - ideally within Facilities Management, Technical, or Healthcare environments.
• High attention to detail and accuracy in data entry and record-keeping.

Responsibilities

• Act as the first point of contact for all maintenance-related enquiries.
• Log, track, and manage the full life cycle of work orders through the Maximo CAFM system.
• Coordinate and assign work to in-house engineers or subcontractors.

Skills

Strong customer service and communication skills

Experience in administrative or helpdesk roles

Proficiency with Microsoft Office

Organisational and time management abilities

Attention to detail

Ability to work independently

Teamwork and collaboration skills

Understanding of SLAs

Flexibility to work rotating shifts

Ability to pass a DBS Standard Check

Tools

Maximo

Coupa

Job description

A leading facilities management company in the UK is seeking a Helpdesk Administrator to provide efficient administrative and customer service support. You will act as the first point of contact for maintenance requests, utilizing the Maximo system to manage work orders and coordinate with technical teams. The ideal candidate will have strong communication skills, experience in administrative roles, and the ability to work flexibly across shifts. Competitive salary offered.