Customer Service Team Leader

Office Angels; England; On-site; GBP 36,000; Full time

Job summary

A leading recruitment agency in the UK is seeking a dedicated Customer Service Team Leader to manage a dynamic team. This full-time role involves developing staff performance and enhancing customer service quality. The ideal candidate will have strong leadership skills and a commitment to service excellence. Salary is £36,000 per annum, with a hybrid working pattern after three months. Interested candidates should contact us for further details.

Benefits

Free parking onsite

Free access to an onsite gym

Private healthcare

Qualifications

• Experience in a Team Leader position preferred.
• Solid understanding of core operational functions.

Responsibilities

• Lead and develop a high-performing team.
• Oversee completion of operational tasks.
• Champion a proactive customer service culture.

Skills

Strong leadership and team management skills

Excellent customer service ethos

Exceptional communication skills

High attention to detail

Proficiency in Microsoft Office

Job description

Join Our Client as a Customer Service Team Leader!
Are you a passionate leader with a knack for customer service? Do you thrive in a dynamic environment where your skills can make a real difference? If so, we have the perfect opportunity for you!

Position: Customer Service Team Leader
Contract Type: Permanent
Working Pattern: Full Time (Monday - Friday, 9AM - 5PM, with an hour for lunch)
Location: North Tyneside
Salary: £36,000 per annum

What Our Client Offers:
Free parking onsite and accessible via public transport
Hybrid working pattern introduced after 3 months: 2 days from home (must be in the office on Mondays and Tuesdays)
6-month probation period
Two-stage interview process: the second stage will require a presentation
Free access to an onsite gym
Private healthcare

Key Responsibilities

• Lead and develop a high-performing team of 10-15 individuals across various operational functions.
• Conduct regular 1:1s, performance reviews, and team meetings to nurture individual growth.
• Oversee the timely completion of operational tasks, ensuring adherence to company processes and regulations.
• Act as a point of escalation for complex queries and provide empathetic solutions.
• Champion a proactive customer service culture that meets service levels and KPIs.

What We're Looking For

• Strong leadership and team management skills.
• An excellent customer service ethos, capable of handling sensitive situations with care.
• Solid understanding of core operational functions and processes.
• Exceptional communication, coaching, and interpersonal abilities.
• High attention to detail and a commitment to accuracy.
• The ability to work under pressure and manage competing priorities.
• Analytical thinking with a solution-oriented mindset.
• Proficiency in Microsoft Office and relevant operational systems.

Desirable Experience

• Previous experience in a Team Leader position.
• Knowledge of financial services, insurance, or customer-focused industries.

Why Join Us?

This is more than just a job; it's an opportunity to lead a team focused on delivering exceptional customer experiences. You will play a pivotal role in enhancing service delivery and improving customer outcomes. Plus, you'll be part of a supportive environment that values your input and encourages professional growth!

Ready to Make a Difference?

If you're excited about leading a team that's dedicated to service excellence, we want to hear from you! To discuss this role with a consultant, please call OA Newcastle on (phone number removed).

We are an equal-opportunities employer and encourage applications from all backgrounds.