Service Coordinator: Customer Care & Operations Leader

RGB Network; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading service company in Leeds is looking for a proactive Service Coordinator to join the team. Responsible for customer communication and administrative support, you will ensure smooth operations and service excellence. The ideal candidate has strong organizational skills and experience in customer-facing roles. A salary starting from £28,000 is offered, along with benefits including a pension and 25 days holiday.

Benefits

Company pension

25 days holiday

Employee wellbeing support

Training opportunities

Qualifications

• Experience in a customer-focused role.
• Excellent attention to detail and accuracy.
• Confident communication skills, both written and verbal.

Responsibilities

• Handle incoming calls and emails as first line of support.
• Set up, track, and close planned and reactive jobs.
• Ensure service commitments are met.

Skills

Customer-focused experience

Strong administrative background

Attention to detail

Confident communication skills

Ability to multitask

Positive attitude

Competence with Microsoft 365

Job description

A leading service company in Leeds is looking for a proactive Service Coordinator to join the team. Responsible for customer communication and administrative support, you will ensure smooth operations and service excellence. The ideal candidate has strong organizational skills and experience in customer-facing roles. A salary starting from £28,000 is offered, along with benefits including a pension and 25 days holiday.