Team Manager (Service Delivery)

Cardiff University; Cardiff; On-site; GBP 41,000 - 47,000; Full time

Job summary

A UK-based university is seeking a Team Manager to lead and manage the delivery of IT services for their departments. The role involves supporting a wide range of technological solutions that enhance teaching, research, and administration. The ideal candidate should have experience in IT service management and the ability to collaborate with various stakeholders. This full-time position offers a competitive salary and attractive benefits including a generous holiday allowance.

Benefits

37 days annual leave

Proactive work-life balance policy

Qualifications

• Experience in managing IT service delivery teams.
• Strong knowledge of IT Infrastructure and services.
• Ability to develop relationships with stakeholders.

Responsibilities

• Provide leadership and management for IT service delivery.
• Support a variety of IT technologies for university departments.
• Align services with university and IT strategies.

Skills

Leadership

Customer service orientation

Technical support

IT infrastructure knowledge

Collaboration

Tools

Windows PCs

Apple Macs

Linux

Android

iOS

Job description

Team Manager (Service Delivery)

The role holder will provide effective leadership & management of a delivery area within IT providing professional, customer centric, effective and efficient services to staff and students.

As a Team Manager within University IT you will be responsible for a Service Delivery team, delivering and supporting technical and functional solutions and/or services for the Colleges, Schools, and Professional Services departments. You will deliver against a clear vision for your area that will align to the main IT strategy, local IT service needs, and the broader University strategy. You will be expected to develop beneficial working relationships with other teams in the department, service stakeholders, and the broader University. You will have responsibility and will be accountable for actions and decisions taken by yourself and team members.

You will manage and contribute to the delivery of services across a broad range of IT technologies that support University teaching, research, and administrative activities within your area of responsibility, encompassing but not limited to:

• desktop and laptop computing (Windows PCs, Apple Macs, Linux terminals and associated software)
• mobile computing (Android and iOS tablets and smart phones)
• IT infrastructure (including networks and telephony)
• University administrative and management systems
• specialist equipment used for teaching and/or research

As a Team Manager you may be asked to take on additional or new areas of responsibility compatible with the Team Manager role and/or your skill set.

Cardiff University can offer many attractive benefits to its employees, including 37 days of annual leave per annum and a proactive work-life balance policy. More information on what we can offer can be found here: https://www.cardiff.ac.uk/jobs/what-we-can-offer

This is a full time (35 hours per week) and open-ended.

Salary: £41,064 – £46,049 per annum (Grade 6). Appointments to roles at Cardiff University are usually made at bottom of scale unless in exceptional circumstances.

Date advert posted: Wednesday, 26 November 2025

Closing date: Monday, 12 January 2026

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who have the ambition to create a University which seeks to fulfil our social, cultural and economic obligation to Cardiff, Wales, and the world. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.