Manufacturing IT Helpdesk Specialist

Winsearch; Stafford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dynamic manufacturing company in Stafford is seeking a proactive IT Helpdesk Support Analyst to be the first point of contact for IT support, contributing across systems and networks. Candidates should have an HNC/D in Computer Science or Information Systems, and previous IT support experience in a manufacturing setting is preferred. This role involves troubleshooting IT issues and ensuring smooth operations within the team.

Qualifications

• HNC/D in Computer Science, Information Systems, or equivalent experience.
• Previous IT support experience, ideally in a manufacturing environment.
• Strong understanding of IT policies and security standards.

Responsibilities

• Provide Level 1, 2, and occasional Level 3 support to internal staff.
• Troubleshoot hardware, software, network, and connectivity issues.
• Liaise with vendors for hardware and software maintenance.

Skills

IT support experience

Excellent communication skills

Organizational skills

Customer service skills

Education

HNC/D in Computer Science or Information Systems

Tools

Microsoft Server (AD, DNS, DHCP)

VMware

Veeam backup

SQL Server

PC/server builds

Job description

A dynamic manufacturing company in Stafford is seeking a proactive IT Helpdesk Support Analyst to be the first point of contact for IT support, contributing across systems and networks. Candidates should have an HNC/D in Computer Science or Information Systems, and previous IT support experience in a manufacturing setting is preferred. This role involves troubleshooting IT issues and ensuring smooth operations within the team.