Customer Service Team Leader

Paddy Power Plc; Hartford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail betting company in the United Kingdom is seeking a Customer Service Team Leader to ensure outstanding customer experiences in shops. You will lead a team, promote products, and maintain a welcoming environment. The ideal candidate is proactive, customer-focused, and willing to learn. Competitive salary at £12.75 per hour with various benefits including family leave and company pension.

Benefits

Flexible work patterns

Family Leave

Company Sharesave Scheme

Life Cover

Company Pension Scheme

Company Sick Pay

Birthday Leave

Employee Assistant Programme

Financial Wellbeing platform

Company Social Events

Groupon Discount Scheme

Eyecare vouchers

Qualifications

• Ability to engage warmly with customers and ensure an outstanding experience.
• Proven track record in meeting shop goals and targets.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Exceed customer expectations and build effective relationships with customers.
• Host customers in shop and promote retail and online products.
• Maintain shop presentation standards to create an inviting atmosphere.

Skills

Excellent customer service

Effective communication

Proactive mindset

Team leadership

Job description

Overview

As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!

Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? Don't worry if you've never worked in the betting industry before, we will provide full training… but it's your attitude that counts! Does this sound like you? If so, keep reading!

How you'll do it

We want people who will exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, cross selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions.

Other duties will include:

• Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
• Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
• Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
• Adapting to different situations while remaining customer-focused
• Fulfilling social responsibility duties by adhering to established guidelines and regulations

Starting Salary

£12.75 per hour, competitive salary including pay increase after performance bonus & promotional rewards, annual & quarterly rewards.

Benefits

• Flexible work patterns
• Family Leave (Adoptive, Parental Leave & Wedding Leave)
• Company Sharesave Scheme (discount on Flutter Shares)
• Life Cover
• Company Pension Scheme
• Company Sick Pay
• Birthday Leave
• Employee Assistant Programme (including up to 6 free counselling sessions)
• Financial Wellbeing platform - NUDGE
• Company Social Events
• Groupon Discount Scheme
• Eyecare vouchers

Values

• Customer First, Always
• Change The Game
• Win Together
• Free To Be Me