Service Coordinator: Customer Ops & Scheduling - Leeds

Pertemps; Leeds; On-site; GBP 28,000 - 33,000; Full time

Job summary

A service operations company based in Leeds is looking for a proactive Service Coordinator to manage customer support and ensure smooth operations. The role includes handling customer inquiries, coordinating tasks for engineers, and maintaining accurate records. Essential qualifications include experience in a customer-focused role and excellent organizational skills. The position offers a salary starting at £28,000, along with employee benefits, in a supportive work environment.

Benefits

Company pension

Sick pay

Life assurance

25 days holiday + bank holidays

Employee wellbeing support

Training and development opportunities

Potential flexibility options

Qualifications

• Experience in a customer-focused role.
• Strong administrative skills are essential.
• Excellent attention to detail and accuracy required.

Responsibilities

• Act as the main point of contact for customers.
• Handle incoming calls and emails for customer support.
• Allocate work to engineers and monitor progress.

Skills

Customer-focused role experience

Strong administrative background

Attention to detail

Confident communication skills

Ability to multitask

Positive attitude

Competence with Microsoft 365

Job description

A service operations company based in Leeds is looking for a proactive Service Coordinator to manage customer support and ensure smooth operations. The role includes handling customer inquiries, coordinating tasks for engineers, and maintaining accurate records. Essential qualifications include experience in a customer-focused role and excellent organizational skills. The position offers a salary starting at £28,000, along with employee benefits, in a supportive work environment.