Service Delivery Manager for Network Operations

Airbus; Belfast; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading aerospace company in Belfast is seeking a Service Delivery Manager to oversee end-to-end IT service delivery. The role involves ensuring network operations meet service level agreements and managing outsourced teams. Candidates should possess a Bachelor's degree in a related field with substantial experience in IT service management and knowledge of network technologies. The position offers a competitive salary, flexible working arrangements, and a supportive growth environment.

Benefits

Competitive salary

Annual profit share

Contributory pension

Flexible working arrangements

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Previous experience in IT service management, preferably within a large enterprise.
• In‑depth knowledge of ITIL processes and best practices.
• Knowledge of network, routing, switching, and infrastructure technologies.
• Familiarity with IT infrastructure components such as servers, storage systems, and cloud platforms.

Responsibilities

• Ensure network operations meet or exceed strict service level agreements.
• Lead and manage outsourced teams to deliver IT services.
• Guarantee the maturity of new network services before they go live.
• Act as the key contact for network topics for the site.
• Be the ambassador for the connectivity PSL on‑site.

Skills

IT service management

ITIL processes

Network knowledge

Routing and switching

Cloud platforms

Education

Bachelor’s degree in Computer Science or related field

Job description

Job Description:

Subject to the successful closing of the transaction with Spirit, after obtaining relevant regulatory approvals

SECURITY CLEARANCE: You will be subject to BPSS and Export Control checks (including a criminal record check)

TRAVEL REQUIRED: Occasional travel within the UK

LOCATION: Belfast

TYPE: Full time

WHAT'S IN IT FOR YOU

• Financial Reward: Competitive salary, annual profit share, contributory pension, share options
• Work / Life Balance: 36‑hour week, flexible working around core hours and Friday afternoons off, flexible working

We’re looking for a Service Delivery Manager for Network Operations to lead the delivery of end‑to‑end IT services to our internal customers. You will ensure service quality, drive continuous improvement, and manage service provider contracts. This role is responsible for ensuring that all network operations meet or exceed our internal and external service level agreements. A key part of your role will be leading and managing outsourced teams to maintain and support IT services across all our sites.

HOW YOU WILL CONTRIBUTE

• Ensure network operations meet or exceed strict service level agreements.
• Lead and manage outsourced teams to deliver, maintain, and support IT services.
• Guarantee the maturity of new network services before they go live.
• Act as the key point of contact for network topics for the site, business, and security teams.
• Be the ambassador for the connectivity PSL on‑site.

ABOUT YOU

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Previous experience in IT service management, preferably within a large enterprise.
• In‑depth knowledge of ITIL processes and best practices.
• Knowledge of network, routing, switching, and infrastructure, including VLAN, VRFs, NAC, WIFI, and cabling technologies.
• Familiarity with IT infrastructure components such as servers, storage systems, and cloud platforms.

Not a 100% match? No worries! Airbus supports your personal growth with customised development solutions.

HOW WE CAN SUPPORT YOU

Many of our staff work flexibly in many different ways, including part‑time. Please talk to us at interview about the flexibility you need and we’ll always do our best to accommodate your request.

Please let us know if you need us to make any adjustments for the selection process – you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities, auxiliary aids, room layout, etc. Any information disclosed will be treated in the strictest confidence.

As a Disability Confident Employer, Airbus UK will offer an interview to any applicant that considers themselves to have a disability or long‑term condition under the Equality Act 2010 and meets the minimum criteria of the role (as set out in the job advert). To ‘opt in’, just select the option during your application submission and your application will be considered accordingly.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company: Airbus Belfast Limited

Employment Type: Permanent

Experience Level: Professional

Job Family: Digital

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [e-mail].

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.