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24/7 IT Service Desk Analyst – Azure & Monitoring
Résumé du poste
A leading IT services company in the United Kingdom is seeking a Technical Support Specialist to join the Intelligent Service Desk team. The role involves providing 1st and 2nd level support for critical systems and collaborating closely with diverse teams. Ideal candidates will have experience in end-user support, a strong communication skill set, and a passion for IT operations. This position offers an opportunity for professional development while ensuring high-quality service to customers around the clock.
Prestations
Qualifications
- Experience in 1st/2nd level end user support.
- Fluent in English with excellent communication skills.
- Solid knowledge of MS Office products.
- Passionate about team development.
- Understanding of ITIL and service management practices.
Responsabilités
- Provide 1st and 2nd level support for critical systems.
- Act as the link between Netcompany and customers.
- Perform system maintenance and patching.
- Monitor alerts and manage events on large systems.
Connaissances
Formation
Outils
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.