IT Service Desk Analyst - Calm First-Line Support

Investigo Limited; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A recruitment agency is seeking an IT Support / Service Desk Analyst in Surrey. This role involves providing first-line support to users with a strong emphasis on communication and user reassurance. Ideal candidates will have experience in IT support, be calm under pressure, and possess basic desktop support skills. Immediate availability is preferred. The position is contracted for 6 months and operates inside IR35, aiming to ensure exceptional user experience and collaborative team support.

Qualifications

• Excellent communication skills are crucial for user interaction.
• Experience in IT support roles preferred.
• Ability to manage expectations while providing support.

Responsibilities

• Serve as the primary IT support contact for users.
• Monitor and respond to support requests through chat.
• Provide reassurance while troubleshooting issues.
• Perform basic support tasks for desktop and applications.
• Escalate complex issues and assist with incident management.
• Follow up on support tickets for user satisfaction.
• Work with the IT team to support operational stability.

Skills

Exceptional communication and interpersonal abilities

Friendly, approachable behaviour

Basic proficiency in desktop and application support

Willingness to learn and adapt

Ability to remain composed in high-pressure environment

Previous experience in IT support or service desk roles

Job description

A recruitment agency is seeking an IT Support / Service Desk Analyst in Surrey. This role involves providing first-line support to users with a strong emphasis on communication and user reassurance. Ideal candidates will have experience in IT support, be calm under pressure, and possess basic desktop support skills. Immediate availability is preferred. The position is contracted for 6 months and operates inside IR35, aiming to ensure exceptional user experience and collaborative team support.