IT Support Technician - Helpdesk & Desktop Specialist

Natixis Corporate & Investment Banking; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A financial services provider based in London is seeking an IT Support professional to provide first and second level support to users across the organization, including the trade floor. The successful candidate will maintain and improve helpdesk solutions, ensure documentation is up to date, and assist with disaster recovery. A strong technical background and excellent people skills are essential. Knowledge of compliance within financial environments is advantageous.

Qualifications

• Experience providing first and second level support for decentralised IT equipment.
• Ability to analyze trends and identify future needs.
• Experience in a financial environment is a plus.

Responsibilities

• Provide technical support to UK Natixis staff including trade floor.
• Maintain and improve the helpdesk solution.
• Support and maintain all desktop equipment.

Skills

Technical support

Problem solving

Good organization skills

Good people skills

Tools

Windows

Helpdesk solutions

Job description

A financial services provider based in London is seeking an IT Support professional to provide first and second level support to users across the organization, including the trade floor. The successful candidate will maintain and improve helpdesk solutions, ensure documentation is up to date, and assist with disaster recovery. A strong technical background and excellent people skills are essential. Knowledge of compliance within financial environments is advantageous.