AV Technician

Jw Marriott; Banbury; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hospitality company in the UK is looking for an Events Technician for their production team. The role demands expertise in audio-visual systems and the ability to deliver technical support for live events. Responsibilities include coordinating event production, operating audio consoles, and ensuring high-quality service to clients. Candidates should have a minimum of 3 years' experience in live event production and familiarity with Pro Tools and SSL consoles. This position is based onsite with a key technology client.

Qualifications

• 3+ years of professional live event production experience required.
• Knowledge of SSL and Yamaha audio consoles is preferred.
• Ability to troubleshoot and maintain audio-visual equipment.

Responsibilities

• Deliver end-to-end event production including technical coordination.
• Operate audio consoles and live streams to high standards.
• Provide top-class customer service to clients.

Skills

Customer service skills

Proficiency in Pro Tools

Broadcast audio experience

Interpersonal skills

Self-starter

Understanding of various event formats

Education

Minimum 3 years of technical live event production experience

Experience with SSL and Yamaha consoles

Tools

Pro Tools

SSL audio consoles

Ross Carbonite

Barco switching

Sony RCP 1500

ETC Ion lighting desk

Job description

Primary Function

We are seeking an Events Technician with an audio background in London to work within the Production team, based onsite with our client who is one of the world's leading technology companies. This role is responsible for working as part of a team of Technical Specialists, Senior Technicians and Technicians to deliver end-to-end event production including technical coordination, presentation setup and support, broadcast services, streaming, studio production support and editing content.

Duties & Responsibilities

• Provides top‑class customer service skills, being able to explain our services to technical and non‑technical clients as needed
• Responsible, along with other Technicians and Specialists for the successful planning, staffing and delivery of event requests, held within the clients fully equipped event spaces
• Mixes live streams and broadcasts to a high standard
• Operation of installed SSL consoles, including the SSL System T and SSL L100, within the clients fully equipped event spaces for the successful delivery of event requests
• Ability to operate (or willingness to learn) other event audio‑visual systems as required, including but not limited to Ross Carbonite switcher, Ross PTZ Camera Control, Sony RCP 1500, Barco event master & ETC Ion lighting desk
• Diagnostic and troubleshooting AV equipment when and where necessary
• Responsible for regular maintenance of audio equipment
• Escalates equipment failures to appropriate in‑house teams and assists with the resolution as needed to maintain service levels
• Maintains audio visual equipment as required
• Operate and edit Pro Tools event and studio recordings
• Ensures SOPs are applied, and that contingency planning is included in event support
• Communicates effectively to explain our services to technical and non‑technical clients as needed
• Is involved in special projects or assignments as outlined by the leadership team and executes them within the given timeline
• Contributes to R&D efforts, including suggestions in ways that could improve quality of output, efficiency through automation/tooling and process improvements
• Creates SOP documents, completing detailed event reporting as well as utilising internal systems
• Owns the technical support lifecycle and is responsible for managing technical risks throughout pre‑production planning, execution and post event
• Consistently delivers high‑quality service to our partners
• Adheres to broadcast standards for remote and recorded attendees
• Understands how to communicate difficult/sensitive information tactfully
• Performs other ad hoc duties as required by the business

Skills & Qualifications

• Familiarity with video routers, including audio level routing, embedding and shuffling
• Proficiency in Pro Tools, recording, mixing and post‑production techniques
• Experienced in broadcast audio; operating SSL audio consoles, including L Series
• Exposure to Ross Carbonite, Barco switching, Sony RCP 1500 and ETC Ion lighting desk is desirable
• Experience working within a gallery/master control room environment
• Excellent interpersonal skills, including relationship building and collaboration within a diverse, cross‑functional team
• Self‑starter that can demonstrate being open to learning
• Understanding and experience of various event formats, including Q&A, training events, town hall meetings etc.

Education & Experience

Minimum 3 years of professional technical live event production experience. Previous experience in either FOH or Live Events operations and working knowledge of SSL and Yamaha consoles.