Customer Service Team Manager

Cactus Search; City Of London; Hybrid; GBP 45,000; Full time

Job summary

A well-known recruitment agency in Central London is seeking an ambitious Team Manager to join their Contact Centre. The successful candidate will lead a vibrant team, ensuring exceptional service delivery while managing daily operations and performance metrics. The ideal individual should possess prior team management experience and excellent communication skills. This permanent role offers a competitive salary of £45k plus benefits and allows for a hybrid working arrangement.

Benefits

Benefits package

Qualifications

• Evidence of effective interpersonal, coaching, and leadership/supervisory skills.
• Previous team leading/managerial experience is essential.
• Excellent verbal and written communication skills.

Responsibilities

• Lead a team to meet business objectives and service targets.
• Review and monitor performance of all advisors.
• Manage a team of advisors daily.

Skills

Interpersonal skills

Coaching

Leadership skills

Reporting skills

Operational skills

Analytic skills

Problem-solving skills

Performance management

Client management

Communication skills

Job description

Job Overview

We are working with a well known brand in Central London that are on the lookout for an ambitious Team manager to join their Contact centre.

Hybrid

£45k plus Benefits

Candidate Summary

We have a vacancy for an enthusiastic and focused Team Manager to join our clients busy, vibrant team. The successful candidate will be motivated, organised, high calibre and dedicated to delivering a great service on behalf of their customers - If you have previous team manager experience, get in touch!

About the role

• Lead a team to meet and exceed business objectives, service targets corporate goals including operational metrics, quality, customer satisfaction, client satisfaction, and absenteeism and attrition.
• Continually review and monitor work performance of all advisors against agreed KPI’s, ensuring that calls are handled professionally.
• Manage a team of advisors daily.
• Maintain regular communications and feedback, ensuring accurate and timely communication of any client/campaign issues to Operations Manager.

Who are we looking for?

• Evidence of effective interpersonal, coaching and leadership/supervisory skills.
• Previous Team Leading / Managerial experience is essential.
• Reporting, Operational and Analytic skills.
• Previous experience working in a call centre environment is essential.
• Excellent verbal and written communication skills.
• Good numeric and verbal reasoning skills.
• Effective problem-solving skills.
• Performance management skills and experience.
• Client/customer management skills

Job Info

Job Title: Customer Service Team Manager

Company: Cactus Search

Location:

Posted:

Closes: Jan 15th 2026

Sector: Customer Services

Contract: Permanent

Hours: Full Time