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Manpower is looking for Helpdesk Operatives to join our clients growing team in Headington. The successful candidate will be an effective communicator with excellent problem-solving skills and the ability to manage multiple tasks. A customer-focused approach is essential, along with the ability to remain calm under pressure and provide quick resolutions to customer issues. The ideal candidate must have a minimum of 1 year's customer service experience, be IT literate and have experience of using customer service software. A good working knowledge of Microsoft Office is also required.
Details:
- Shift pattern: the helpdesk is open 24/7 - days / nights / weekends shift available, desirable for you to be able to do cover all shifts.
- Payrate: £12.21 per hour
- Length of assignment : Temp on going.
Responsibilities:
- Provide excellent customer service to customers
- Effectively communicate with customers to quickly resolve customer issues.
- Remain calm under pressure.
- Maintain a customer-focused approach.
- Utilize customer service software.
- Possess a working knowledge of Microsoft Office.
- Troubleshoot and solve customer problems.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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