SC-Cleared IT Support Analyst – Hybrid Role

SmartSourcing Ltd; Salisbury; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A leading IT services provider near Salisbury is seeking an IT Support Analyst to join their Service Desk team. The role offers the opportunity to provide first-line technical support in a secure environment, with a focus on Windows 10/11 and ITIL. You will manage support requests, troubleshoot issues, and provide effective solutions. The position includes hybrid working options after initial on-site training. Competitive salary of £30-35K with excellent benefits included.

Benefits

Competitive salary

Excellent benefits

Hybrid working model

Qualifications

• Strong knowledge of ITIL and Windows 10/11 required.
• Experience supporting users in multi-office environments.
• CompTIA A+ certification or equivalent essential.

Responsibilities

• Provide first-line IT support via phone and online.
• Log and manage support tickets in Halo.
• Troubleshoot and resolve technical issues.

Skills

Strong knowledge of Windows 10/11

Experience in IT support

Familiarity with ITIL v4

Device installation and troubleshooting

Understanding of IT security best practices

CompTIA A+ or equivalent certification

Education

CompTIA A+ or equivalent certification

Tools

Halo Service Management tool

SCCM/MECM

Intune

Job description

A leading IT services provider near Salisbury is seeking an IT Support Analyst to join their Service Desk team. The role offers the opportunity to provide first-line technical support in a secure environment, with a focus on Windows 10/11 and ITIL. You will manage support requests, troubleshoot issues, and provide effective solutions. The position includes hybrid working options after initial on-site training. Competitive salary of £30-35K with excellent benefits included.