Service Delivery Manager for Network Operations

Airbus Belfast Limited; Belfast; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading aerospace company in Northern Ireland seeks a Service Delivery Manager for Network Operations to oversee the delivery of IT services to internal customers. The ideal candidate will lead outsourced teams, ensure compliance with service level agreements, and drive continuous improvement. This role requires strong management skills and experience in service delivery. Competitive salary and flexible working arrangements are offered.

Benefits

Competitive salary

Annual profit share

Contributory pension

Share options

Flexible working hours

Qualifications

• Experience in leading IT service delivery teams.
• Strong understanding of service level agreements.
• Ability to manage outsourced teams effectively.

Responsibilities

• Lead service delivery for internal customers.
• Ensure service quality meets agreement standards.
• Manage service provider contracts.
• Drive continuous service improvements.

Skills

Service management

Stakeholder communication

Continuous improvement

Contract management

Job description

Job Description

• Job Description :
• SECURITY CLEARANCE :
• You will be subject to BPSS and Export Control checks (including a criminal record check)
• TRAVEL REQUIRED :
• Occasional travel within UK
• LOCATION : Belfast
• TYPE : Full time

What's in it for you

• Financial Reward : Competitive salary, annual profit share, contributory pension, share options
• Work / Life Balance : 36 hour week, flexible working around core hours and Friday afternoons off, flexible working

We're looking for a Service Delivery Manager for Network Operations to lead the delivery of end-to-end IT services to our internal customers.

You will ensure service quality, drive continuous improvement, and manage service provider contracts. This role is responsible for ensuring that all network operations meet or exceed our internal and external service level agreements. A key part of your role will be leading and managing outsourced teams to maintain and support IT services across all our sites.

How you will contribute

• Ensure network operations meet or exceed strict service level agreements.
• Lead and manage outsourced teams to deliver, maintain, and support IT services.
• Guarantee the maturity of new network services before they go live.
• Act as the key point of contact f...