24/7 IT Service Desk Analyst – Azure & Monitoring

Netcompany; Leeds; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading IT services company in the United Kingdom is seeking a Technical Support Specialist to join the Intelligent Service Desk team. The role involves providing 1st and 2nd level support for critical systems and collaborating closely with diverse teams. Ideal candidates will have experience in end-user support, a strong communication skill set, and a passion for IT operations. This position offers an opportunity for professional development while ensuring high-quality service to customers around the clock.

Benefits

25 days holiday

Private medical healthcare

Pension contribution

Professional certifications support

Retail discounts

Qualifications

• Experience in 1st/2nd level end user support.
• Fluent in English with excellent communication skills.
• Solid knowledge of MS Office products.
• Passionate about team development.
• Understanding of ITIL and service management practices.

Responsibilities

• Provide 1st and 2nd level support for critical systems.
• Act as the link between Netcompany and customers.
• Perform system maintenance and patching.
• Monitor alerts and manage events on large systems.

Skills

1st/2nd level support

Communication

MS Office

Azure

Active Directory

ITIL and Service Management

Education

Relevant IT education at diploma level or higher

Tools

Azure

Intune

Powershell

Hyper V

Job description

A leading IT services company in the United Kingdom is seeking a Technical Support Specialist to join the Intelligent Service Desk team. The role involves providing 1st and 2nd level support for critical systems and collaborating closely with diverse teams. Ideal candidates will have experience in end-user support, a strong communication skill set, and a passion for IT operations. This position offers an opportunity for professional development while ensuring high-quality service to customers around the clock.