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Sector: Education and Childcare, Human Resources, Travel and Tourism
Role: Manager
Contract Type: Permanent
Hours: Full Time

Job Details

Salary: Competitive per annum
Hours: 37.5 per week, Monday to Friday
Location: Hybrid, 3 days a week in our VHQ, Crawley
Contract: Permanent
Closing Date: 7th May 2025

In a nutshell

At Virgin Atlantic, we are passionate about empowering our HR team and ensuring seamless HR operations. We are looking for a dedicated and experienced leader to join our People Operations team as the Team Leader - People Hub (Benefits, Learning and Travel). This role is key to driving performance, continuous improvement, and delivering an exceptional colleague experience.

As the Team Leader - People Hub (Benefits, Learning and Travel), you will be accountable for driving performance and continuous improvement by overseeing the achievement of individual Key Performance Indicators (KPIs) and work standards. You will play a key role in motivating and inspiring the HR support team, fostering high employee engagement, and minimising attrition.

This role reports to the People Operations Manager and sits within the People Operations directorate. You will work closely with key stakeholders across the People Team and the wider organisation to develop, coach, and train the HR support teams.

Day to day

• Drive the overall direction of the team, ensuring alignment with company goals and fostering a culture of continuous improvement and innovation in all aspects of HR services.
• Regularly review individual and team performance against key targets, providing timely feedback and addressing performance gaps through development plans.
• Work closely with cross-functional teams to integrate and streamline processes, ensuring the team is delivering seamless services to our customers and driving high levels of customer service through each customer interaction.
• Build and maintain strong relationships with internal stakeholders, ensuring the team is responsive to their needs and aligned with company-wide travel policies.
• Provide mentorship and support to ensure continuous personal and professional development of team members.
• Oversee the daily operation of the team, ensuring it runs smoothly and efficiently, including team coaching and development, and reviewing current processes and ways of working.
• Operate in the role as a Coordinator when needed, ensuring the team delivers exceptional results, maintains a high standard of service, and continuously improves to meet both company and colleague needs.

About you

• CIPD or similar in human resources management or a related business field, or several years of experience working in an HR capacity, preferably in HR operations.
• Experience juggling multiple tasks and priorities.
• Knowledge of our current employee benefits offering, including extensive knowledge of our Staff & Business Travel policies and processes.
• A broad knowledge of our suite of learning available to our People.
• Proven track record making process improvements.
• Experience in line managing or leading teams, with a strong management capability, including coaching and motivational skills.
• Proven track record of operational delivery, with strong commercial awareness and acumen.
• Ability to influence key stakeholders and work confidently at all operational levels of the company.
• Excellent communication skills, with the ability to be decisive and adaptable to change.
• Creative and proactive approach to problem-solving, with high administrative and literacy skills.
• Highly proficient in Microsoft Office.
• Results-focused and target-driven, with a strong customer focus and attention to detail and accuracy.

Our recipe for leadership

At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit.

Be yourself

Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive.

Richard Branson founded Virgin Atlantic in 1984 with the intention of shaking up the aviation industry. Since then, we’ve grown from a small team, one 747 plane and a single route, to a global network that employs thousands of wonderful people worldwide.

We’re not just your average airline. We’re a family-centric one who recognises togetherness as a hugely important aspect of life. We support and care about our employees and their families, which makes Virgin Atlantic a special place to work and the long-haul airline our customers fall in love with.

When it comes to our people, they’re a passionate lot, united in creating something different. It’s always been like this. It’s in our DNA, and it was ignited within us from the moment we started flying. So, step on board, get ready to find your purpose, embrace your human spirit and let it fly.