Retail Department Lead — Team Coaching & Service

Halfords Group PLC; West Yorkshire; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading UK retail company is seeking a part-time team leader in Pontefract, West Yorkshire, to enhance customer experience and support store management. Responsibilities include supervising staff and ensuring excellent service delivery. Applicants should have experience in retail, ability to lead a team, and a track record in customer service and achieving sales targets. The company offers competitive hourly rates and extensive benefits, including discounts and a wellness program.

Benefits

25% off most products

Up to 50% off garage bills

Discounts on various services and products

Employee wellness programme

Life Assurance

Uniform provided

Cycle to Work scheme

Access to financial planning app

Health Cash Plan

Qualifications

• Experience of supervising or leading a small team.
• Experience of delivering great customer service in a retail sales environment.
• Experience of delivering on-the-job training/coaching to others.
• Experience of working to tight deadlines.
• Track record of achieving exceptional results against sales targets.
• Commitment to own development.

Responsibilities

• Supervise and coach others to deliver market-leading standards.
• Support the store management team for optimal service delivery.
• Follow in-store security and stock loss procedures.

Skills

Supervising a small team

Delivering great customer service

Delivering on-the-job training

Working to tight deadlines

Achieving sales targets

Technical knowledge in motoring or cycling

Job description

A leading UK retail company is seeking a part-time team leader in Pontefract, West Yorkshire, to enhance customer experience and support store management. Responsibilities include supervising staff and ensuring excellent service delivery. Applicants should have experience in retail, ability to lead a team, and a track record in customer service and achieving sales targets. The company offers competitive hourly rates and extensive benefits, including discounts and a wellness program.