Head of Operations - Healthcare Division

Montu UK; Winnersh; On-site; GBP 90,000 - 110,000; Full time

Job summary

A leading medical cannabis company in the UK is seeking a Head of Operations for the Healthcare Division. The role focuses on scaling pharmacy operations, optimizing workflows, and ensuring compliance in a fast-paced environment. Candidates should have experience in leading significant operations and a proven track record in team scaling. This is an opportunity to drive operational excellence and impact in the rapidly growing digital healthcare space.

Qualifications

• Experience leading large-scale operations in fast-growth environments.
• Proven track record of scaling operational teams (50–100+ FTEs).
• Exceptional leadership and communication skills.

Responsibilities

• Design and deliver the operational strategy to scale pharmacy operations.
• Build and optimize workflows, automation, and systems.
• Recruit and mentor a high-performing team.
• Ensure compliance with GPhC regulations and controlled drug legislation.

Skills

Operational leadership

Team scaling

Process optimization

Compliance management

Stakeholder communication

Job description

We’re building the future of pharmacy - fast. Montu UK is scaling at pace, and we need a Head of Operations- Healthcare Division who can match our speed, ambition, and precision. You’ll take charge of building and leading a world-class pharmacy operations function that’s as efficient as it is compliant, and as patient-focused as it is tech-enabled.

This is not a “steady state” role. You’ll be at the centre of rapid growth, scaling teams into triple digits, optimising complex workflows, and driving an online pharmacy model that delivers speed, quality, and safety at scale. If you thrive in fast-moving, highly regulated environments and love solving complex operational puzzles with people, process, and technology – this is your chance to leave your mark.

What you’ll do

Operational Leadership & Scale

• Design and deliver the operational strategy to scale our pharmacy safely and efficiently against aggressive growth targets.
• Build and optimise workflows, automation, and systems that minimise manual friction and maximise throughput.
• Scale cross‑functional pharmacy teams to 100+ FTEs in the next 6–9 months.
• Define and own KPIs, SLAs, and dashboards to track productivity and ensure we hit speed, quality, and compliance goals.
• Constantly raise standards for service delivery, safety, and patient care.

Growth Enablement

• Partner with leadership to unlock revenue and patient acquisition through operational readiness.
• Anticipate and remove bottlenecks before they slow us down.
• Deliver high‑velocity fulfilment and customer care in a digital‑first, e‑commerce pharmacy model.
• Support rapid launches of new products and services.

People & Performance

• Recruit, structure, and mentor a high‑performing, target‑driven team.
• Build strong team leads to manage daily operations and quality assurance.
• Create a culture of ownership, accountability, and continuous improvement.

Supply Chain & Inventory

• Balance growth with compliance for controlled drugs, including CBPMs and Schedule 2.
• Work with commercial teams to optimise stock levels, reduce wastage, and protect margins.

Compliance & Risk

• Safeguard full compliance with GPhC regulations and controlled drug legislation.
• Partner with the Medical Director and Superintendent to keep patient safety front and centre.
• Lead the prep for audits, regulatory reviews, and risk assessments.

Stakeholder Impact

• Be the operational heartbeat across leadership, regulators, suppliers, and tech partners.
• Shape big‑picture decisions on service expansion, infrastructure, and growth strategy.

What you bring

• Experience leading large‑scale operations in fast‑growth, logistics or consumer environments.
• Proven track record of scaling operational teams (50–100+ FTEs).
• Commercial acumen and hands‑on experience driving KPIs in a target‑led environment.
• Ability to streamline processes, boost performance, and deliver on ambitious growth.
• Exceptional leadership and communication skills, with a bias for action.

Bonus points for:

• Experience in online pharmacy or digital healthcare.
• E‑commerce operations experience (Shopify or equivalent).
  Familiarity with medicinal cannabis, CBPMs, or special medicines.
• Pharmacy degree (BPharm/MPharm) or other clinical background.

About Montu UK

Montu is the UK’s leading medical cannabis company, operating globally with a mission to improve the lives of millions through cannabis therapies. With a locally integrated ecosystem and technology‑first approach, Montu streamlines the patient experience from end to end, delivering best‑in‑class clinical care and innovative tools across the supply chain.

Recognised by the Deloitte Fast 50 as the fastest growing tech company in Australia for two years running – with revenue growth of over 26,000% and 9,000% – Montu is now the largest business of its kind outside North America.