Operations Director - FM

VEA Telecoms; Birmingham; Hybrid; GBP 60,000 - 70,000; Full time

Job summary

A leading facilities management provider in the UK is seeking a dynamic Operations Director to oversee operational and business development activities. This senior role requires at least 15 years of experience in operational management within FM. The successful candidate will implement strategies, drive service excellence, and expand the client base. The position offers a hybrid working model with a salary range of £60,000–£70,000 plus incentives. Join us to shape national operations and lead business growth.

Benefits

28 days annual leave

Pension and company benefits

Performance incentives

Qualifications

• Minimum 15 years senior operational management experience within FM.
• Proven business development and client acquisition experience.
• Strong financial acumen, including budgeting and strategic planning.

Responsibilities

• Oversee all operational aspects of FM across the UK.
• Drive service delivery excellence, compliance, and client satisfaction.
• Lead FM business development strategy to achieve growth targets.
• Contribute to corporate strategy, governance, and business planning.

Skills

Strategic thinker with commercial acumen

Strong leadership and communication skills

Proven ability to generate new business and manage contracts

Deep understanding of FM operations

Results-driven with excellent project management skills

Education

Degree in Business Administration or Facilities Management

Level 7 IWFM qualification preferred

Tools

CAFM systems

Job description

Operations Director – Facilities Management & Business Development

Location: National (Hybrid – Office & Remote) | Salary: £60,000–£70,000 + Incentives | Company: VEA Facilities Management

About VEA FM

VEA Facilities Management (VEA FM) is a UK-based Total Facilities Management provider delivering fully integrated Hard and Soft FM solutions across commercial, residential, industrial, healthcare, and public sector clients.

We are committed to building operations with discipline, efficiency, and teamwork. Guided by our core values—Desire, Continuous, Unyielding, Persistent, Effort (DCUPE)—we strive to deliver excellence in every project. This culture of operational excellence drives VEA FM, ensuring smarter, safer, and more efficient environments for our clients.

Vision: To be the most trusted and innovative facilities partner in the UK.

Mission: To deliver sustainable, technology-driven, and cost-effective FM solutions.

Core Values: Integrity | Safety | Innovation | Quality | Sustainability

Role Overview

We are seeking a dynamic, commercially minded Operations Director to lead VEA FMs operational and business development activities across the UK. This senior leadership role combines strategic operational management with growth-focused business development, ensuring service excellence, compliance, and operational efficiency while expanding our client base.

Key Responsibilities

Operational Leadership

• Oversee all operational aspects of FM across the UK.
• Develop and implement operational strategies aligned with company objectives.
• Drive service delivery excellence, compliance, and client satisfaction.
• Manage budgets, forecasts, and KPIs.
• Lead, mentor, and motivate multi-disciplinary teams.
• Promote Health, Safety, Environmental, and Legal compliance.
• Implement continuous improvement and technology-driven solutions.

Business Development

• Lead FM business development strategy to achieve growth targets.
• Identify, pursue, and secure new Hard and Soft FM opportunities.
• Build and maintain client and partner relationships.
• Develop tenders and proposals, and negotiate key contracts.
• Analyse market trends to inform strategic decisions.

Strategic Leadership

• Contribute to corporate strategy, governance, and business planning.
• Execute new growth initiatives and report on operational performance.
• Embed a high-performance, inclusive culture across teams.

Qualifications & Experience

• Degree in Business Administration, Facilities Management, or related discipline.
• Minimum 15 years senior operational management experience within FM.
• Proven business development and client acquisition experience.
• Strong financial acumen, including budgeting and strategic planning.
• Knowledge of CAFM systems and performance reporting.
• Level 7 IWFM qualification or equivalent preferred.

Skills & Competencies

• Strategic thinker with commercial acumen.
• Strong leadership and communication skills.
• Proven ability to generate new business and manage contracts.
• Deep understanding of FM operations and market dynamics.
• Results-driven with excellent project management and organisational skills.

Working Conditions & Benefits

• Hybrid working model (office-based and remote).
• National travel to manage multi-site operations and clients.
• Salary: £60,000–£70,000 + performance incentives.
• 28 days annual leave (inclusive of public holidays).
• Pension and company benefits.

Why Join VEA FM?

Join a forward-thinking organisation that values innovation, sustainability, and operational excellence. We operate with discipline, efficiency, and teamwork, striving for excellence in every project. This is a rare opportunity to shape national operations, drive business growth, and make a lasting impact in facilities management.

Apply now to become a key leader at VEA Facilities Management!