Customer Success Manager

Adecco; England; On-site; GBP 80,000 - 100,000; Full time

Job summary

A recruitment agency is seeking a Customer Success Manager to join a team in Newbury. The role involves supporting long-term customer relationships, guiding onboarding processes, and providing necessary training and support. Ideal candidates will have prior experience in account management or customer service, strong communication skills, and a proactive approach to customer engagement. This full-time position requires office presence from Monday to Friday, focusing on customer satisfaction and performance tracking.

Qualifications

• Experience in an Account Management or Customer Service role is essential.
• Experience within a Customer Facing role is preferred.

Responsibilities

• Support and develop long‑term relationships with customers and partners.
• Act as the main point of contact for customers after the sale.
• Guide customers through onboarding and into the start of their contract.
• Provide training, demos and support to help customers use portals and tools effectively.
• Monitor customer engagement and account activity to identify risks or opportunities.
• Carry out regular check‑ins to ensure customers remain satisfied.
• Liaise with suppliers to support smooth service delivery.
• Identify upsell, cross‑sell and account growth opportunities.
• Prepare reports and dashboards to track customer performance.

Skills

Account Management

Customer Service

Communication skills

Job description

Adecco are currently recruiting for a Customer Success Manager to join their clients team based in Newbury.

Key duties and responsibilities

• Support and develop long‑term relationships with customers and partners
• Act as the main point of contact for customers after the sale
• Guide customers through onboarding and into the start of their contract
• Provide training, demos and support to help customers use portals and tools effectively
• Monitor customer engagement and account activity to identify risks or opportunities
• Carry out regular check‑ins to ensure customers remain satisfied
• Liaise with suppliers to support smooth service delivery
• Represent the customer voice internally and share feedback across the business
• Identify upsell, cross‑sell and account growth opportunities
• Review customer success metrics such as usage, engagement and renewals
• Prepare reports and dashboards to track customer performance
• Maintain accurate customer and account data across systems
• Resolve customer complaints or concerns professionally and in a timely manner

Requirements

• Experience in an Account Management or Customer Service role is essential
• Experience within a Customer Facing role is preferred
• Communication skills

Proactive Details

• Monday-Friday
• Office based role in Newbury

Apply now!

Adecco is a disability‑confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Job Info

• Job Title: Customer Success Manager
• Location: Newbury
• Posted: Jan 6th 2026
• Closes: Feb 6th 2026
• Sector: Customer Services
• Contract: Permanent
• Hours: Full Time