Service Delivery jobs in Grande-Bretagne

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SALARY: Competitive

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As the Shared Services Manager, you will be required to manage the day-to-day delivery of the Security, Cleaning and Guest Services teams at a high-profile Shopping Centre in the Heart of Tewkesbury. Due to the nature of this role, and ongoing commitment to service excellence, we are keen to hear from people with similar experience and a good understanding of security, cleaning, and guest services.

ABM Services operate in an honest and integral manner, meeting our clients’ demands in the best way possible. We concentrate on putting people first – our employees and our customers. We believe in being open about what we do and how we do it. We are passionate about getting things right first time and delivering value for money. We also concentrate on getting the job done to the highest standard and everything we do is backed up by the quality of our service, our proactive relationship with the client, the creativity of our ideas, and the direct approach we take.

1. Manage the delivery of the contract in line with company policies and procedures.
2. Manage all aspects of the ABM colleagues including training, H & S, development, and welfare at work.
3. Ensure all SIA licences and vetting for security teams are in place and updated accordingly.
4. Build and maintain a team that has the skills and diversity to deliver their tasks ensuring that they have the tools to do the job.
5. Complete budget forecasts and manage all costs tracking expenditure to meet budgets and match P & L forecasts using the budget tracker documents.
6. Ensure high standards are achieved at all times, being flexible to meet the changing operational needs on a continual basis and to suggest new initiatives to ensure continuous improvement and best practice are continually delivered.
7. Provide professional support to the business in service-related matters and to the client in all contract matters.
8. Control the delivery of the staff rosters, completion of payroll, and correct manning levels ensuring compliance is maintained at all times.
9. Lead and advise the team in managing absence and holiday records including sickness and annual leave for all site staff.
10. Carry out daily audits to ensure high standards of cleanliness and a safe/secure environment is evident throughout the premises at all times.
11. Manage recruitment, induction training, developing and retraining of staff, to include customer service training.
12. Ensure all staff employed by ABM are competent to carry out their role.
13. Ensure adequate quality performance measures (KPI’s/SLA’s) are adhered to and any non-compliance is resolved in a professional manner with clear plans and next steps visible to all.
14. Conduct quality audits to ensure service delivery adheres to the requirements of ISO9001 and that outcome achieves/exceeds client requirements.
15. Plan any training required as soon as is practicable on identification of any needs and plot onto a training matrix.
16. Prioritise all incidents ensuring all key personnel are kept fully informed at all times.
17. Ensure strict compliance to the Data Protection Act and associated regulations.
18. Deliver excellent leadership, communication, and motivation to the site-based team including communicating on a daily basis so that a sound communication channel exists in order that team goals can be achieved.
19. Ensure objectives, performance reviews, and Toolbox Talks are completed on a monthly basis.
20. Lead the team in the identification of training needs and ensure accurate site records are maintained at all times.
21. Ensure any night/pm activity is correctly supervised and measured.
22. Manage the incident and accident reporting procedures.
23. Ensure all assignment instructions and risk assessments are updated and meet the needs of the site specifics.
24. Complete all company paperwork as required.
25. Conduct return to work interviews and perform absence management processes as required.
26. Ensure all team members carry out their duties in a correct and timely manner in accordance with the cleaning specification.
27. Support the client’s environmental objectives.
28. Manage maintenance activities and the correct/safe usage of all equipment on site ensuring any faults are reported and resolved as a matter of priority, keeping the client informed.
29. Correct usage of cleaning chemicals in line with COSHH regulations, ensuring minimal waste and sufficient stocks are always maintained in conjunction with the client.
30. Ensure all team members are familiar with and adhere to the company’s & client’s onsite health and safety policies and procedures.
31. Ensure sufficient staff and equipment are available to meet all events requirements.
32. Ensure regular communication and engagement sessions are in place.
33. Ensure welfare needs of all team members are addressed in a prompt and expedient way, obtaining advice and guidance in line with ABM policy and procedures.
34. Foster and maintain excellent relationships with all parties on site including occupiers.
35. Ensure we maintain a “one team” approach with the facilities management team.
36. Ensure that all administration requirements of the client are met correctly.
37. Attend the monthly management meeting with Facilities Management and ABM General Manager.
38. Promote the ABM and Client brand at all times.
39. Undertake any reasonable duties as requested to meet the needs of the client and ABM Support Services.

1. Ability to communicate and engage effectively, with a wide range of audiences including clients, staff, and other professionals.
2. Ability to compile clear and concise written reports.
3. Budget management skills.
4. Problem-solving and decision-making skills.
5. Ability to manage resources.
6. Leadership skills which will include the ability to effectively manage change.
7. Computer skills, specifically in relation to using Outlook and Word.
8. Good time management and prioritisation skills.
9. SIA Door Supervisor and CCTV license holder is desirable.

1. Sound Leadership skills.
2. Good Interpersonal skills.
3. Ability to show initiative and responsibility.
4. Security Qualified (SIA) and Knowledge of industry best practice.
5. Deal with customers internally and externally.
6. Be able to take responsibility.
7. Good working Knowledge of Cleaning & Support Service Industry.
8. Experience of Security Services is preferred but not essential.
9. High Level of Numeracy.

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
• Mental Health support and Life Event Counseling.
• Get Fit Programme.
• Financial and legal support.
• Cycle to work scheme.
• Access Perks at Work, our innovative employee app where you can find:
• Perks: discounts, gift cards, cashback, and exclusive offers.
• Life: Search for resources and tools on topics ranging from family and life to health, money, and work.
• Support: Online chat or telephone service for urgent support in a crisis.

For more information about ABM’s benefits, visit our careers page.

ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission-critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues, and more. In the UK we’re proud to service iconic sites across the country with more than 10,000 team members. For more information, visit.

ABM is committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.