Service Delivery jobs in Großbritannien

Role: Domestic Abuse Housing Manager

Based: Hammersmith, Stratford, and Finsbury Park

Rate: GBP22 - GBP24 ph umb

Start Date: ASAP

Duration: FTC until October 2025

Hours: 35 hours per week (Hybrid 2 days from home)

Our client, an award-winning and innovative women-only organisation, is looking for an experienced Domestic Housing Manager, responsible for overseeing the delivery of their London service.

Synopsis of Duties:

• Lead and manage the LWHSP project and the co-located IDVAs.
• Responsible for line managing and performance managing Regional Managers and project staff within the post holder's responsibility, including annual appraisals and supervision.
• Support Regional Managers to recruit, train, and develop a team of competent and highly skilled IDVAs to provide a consistently high-quality service to women.
• Support IDVAs to ensure that values, policies, and procedures are embedded into service delivery.
• Oversee the management of caseloads and casework to a high-quality standard and monitor the performance of your team, offering continuous coaching and feedback to ensure the specific KPIs and outcome measures for the contract are met, taking immediate action to manage poor performance as necessary.

Essential Requirements:

• Experience of managing frontline staff, supporting them to follow service delivery processes and procedures to ensure effective and safe service delivery to achieve positive outcomes for young women and girls accessing the Victims and Witnesses service.
• Excellent time management skills to ensure service outcomes are monitored and reported on in a timely and effective manner.
• Excellent communication skills that will allow you to build good working relationships with your team, the wider organisation, and external delivery partners.
• Ability to reflect and adapt to manage change and enhance working practices, as well as support your team through change.
• An enthusiastic attitude that you instill within your day-to-day work and interactions with your colleagues and external stakeholders.
• DBS on the update service.
• Available immediately.