Student Administration Assistant

Bangor University; Bangor; Hybrid; GBP 24,000 - 27,000; Full time

Job summary

A leading educational institution in Wales seeks a proactive Student Administration Assistant to join its Student & Academic Services Directorate. This diverse role involves maintaining records, responding to student enquiries, assisting in exams, and supporting events like open days and graduations. Proficiency in Microsoft Office and strong communication skills are vital, alongside the ability to speak Welsh. The position offers on-campus work with remote working options to support work-life balance. Applications are accepted via the university's online recruitment site.

Qualifications

• Proficient in Microsoft Office to manage records and communications.
• Strong verbal and written communication skills for student interaction.
• Ability to communicate confidently in Welsh is essential.

Responsibilities

• Maintain accurate records of student interactions and enquiries.
• Respond to enquiries through various communication channels.
• Assist with the administration of exams and awards processes.
• Help deliver key events such as open days and graduation.

Skills

Proficiency in Microsoft Office

Strong communication skills

Ability to speak Welsh confidently

Education

GCSE level or NVQ level II in Customer Service or Business Administration

Job description

Bangor University

Student & Academic Services: Student Administration

Student Administration Assistant

Ref: BU03715

Grade 4: £24,334 - £26,338

We are seeking a proactive and organised Student Administration Assistant to join Bangor University’s Student & Academic Services Directorate, providing high‑quality administrative and frontline support to students throughout their academic journey. In this varied role, you’ll maintain accurate records, respond to enquiries in person, by phone, and online, assist with exams and awards processes, and help deliver key events such as open days and graduation. You’ll work collaboratively across the University to ensure smooth service delivery, always maintaining a professional, student‑centred approach. Proficiency in Microsoft Office, strong communication skills, and the ability to speak Welsh confidently are essential. This is an excellent opportunity to contribute to a supportive, bilingual community where your work directly enhances the student experience.

• Maintain accurate records
• Respond to enquiries in person, by phone, and online
• Assist with exams and awards processes
• Help deliver key events such as open days and graduation

Candidates should be educated to GCSE level or NVQ level II in an appropriate subject (e.g. Customer Service or Business Administration) or possess equivalent experience.

This role will be located on campus at Bangor. Through our Dynamic Working framework, there will also be the option to spend some time working remotely (although remaining in the UK) to support work‑life balance, which will be discussed further with candidates at interview. Applications will also be considered to carry out this role on a part‑time or job share basis.

Applications will only be accepted via our on‑line recruitment website, jobs.bangor.ac.uk. However, in cases of access issues due to disability, paper application forms are available by telephoning 01248 383865.

Informal enquiries can be made by contacting: Gillian Griffith, Student Administration Manager; e‑mail [e-mail].

Committed to Equal Opportunities.