Retail Area Manager à Grande-Bretagne

We’re excited to offer an opportunity for an experienced Commercial Manager to join our welfare team within the Central Government business of Capita Public Service. In this role, you’ll play a key part in providing in-life commercial support to the Functional Assessment Service (FAS) contract—Capita’s flagship successor to the Department for Work and Pensions’ Personal Independence Payment contracts, which we have proudly delivered since 2012. This is a home-based role. Some travel within the UK will be required.

Commercial Manager

Specifically in relation to our Welfare business within the Central Government team:

• Review, interpret and advise on existing contract rights and obligations;
• Identify, manage and report on key commercial / legal risks (legal risks to be communicated to Legal function and ongoing appropriate support / liaison to be maintained);
• Work as part of management team, manage a pipeline of activity and contribute to client-specific strategy, review and performance;
• Be a point of contact for clients and provide in-life client contract management support;
• Provide commercial support in deal shaping, negotiations & contracting;
• Support and advise on commercial disputes, lead settlement negotiations and define and record settlement terms (except in case of formal dispute/litigation);
• Review existing pricing and new business proposals to ensure they are aligned with Group margin, risk and contingency provisions;
• Ensure all customer and supplier bids/contracts/changes are approved and reviewed in line with Group governance and policy prior to submission/signature;
• Draft client and supplier contracts and/or amendments and, where required, set up new internal/external supplier contracts;
• Ensure that contract records are maintained and accessible as directed;
• Support production of regular contract reporting in line with governance and contract requirements;
• Record, ratify and circulate commercial / negotiation meeting minutes when required;
• Support the business by owning and performing the ongoing administration of contracts (including the provision of contractual templates / tool kits, and delivering notices);
• Support sub-contractor relationship management;
• Support due diligence and MI / audit data request activities.

• Experienced Commercial professional who has a demonstrable track record in bidding, negotiating and managing significant sales and supplier contracts
• Extensive commercial and contracts experience in owning and delivering pre- and post-contract activity, including:
  • Good understanding of bid preparation and submission processes (ITT, RFP, BAFO);
  • Experience leading negotiations encompassing multiple disciplines, including supplier negotiations and flow-downs;
  • Ability to identify and analyse key commercial risks such as KPIs, SLAs, contractual dependencies and milestones;
  • Strong contract drafting and negotiation skills;
  • Strong knowledge of contract law and its application in SW / IT / BPO environments;
  • Good working knowledge of GDPR;
  • Strong financial acumen (P&L, cashflow, balance sheet) and understanding of financial modelling, contract pricing and differing pricing models;
  • Producing reports and summaries (ad hoc and regular) that clearly articulate key matters for a senior and/or non-commercial audience.
• Experienced in defining, driving and overseeing commercial and contract governance
• Diligent in document record-keeping and maintenance of audit trails
• Starter – Finisher: seeing activities through to successful completion whilst creating a platform for engagement and collaboration
• Resilient and self-motivated
• Confident decision-maker
• The ability to prioritise, meet deadlines and work under pressure
• Have confidence in seeking support, input, guidance appropriately and when required
• Excellent written and verbal communication skills
• Ideally qualified to degree level or equivalent achieved through extensive and demonstrably successful experience
• Industry Standard and/or Professional Body accreditations desirable e.g. IACCM, ICM or MCIPS
• Experience working with UK public sector clients highly desirable

Our Commercial team is one of Capita’s central corporate functions and is ensuring safe and cost-effective contract opportunities. Our team is providing support to Capita Functions and advising on everything from risk to contract management, legal changes to commercial disputes. Join us and discover better as you drive the development of Capita in new directions.

• A competitive basic salary
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks… and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Opportunity to gain additional qualifications through our Learning Academy or apprenticeships to help develop your career

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

United Kingdom

Full time

Permanent