Quality Control jobs in United Kingdom

Chief Operating Officer/
Director of Clinical Operations,
East of England Ambulance Service NHS Trust (EEAST)

United Kingdom

EEAST is made up of exceptional people delivering outstanding care, every hour of every day. Whether it’s on the frontline or behind the scenes, no two days are ever the same and every role helps save lives.

A rewarding and fast-paced environment

Working at EEAST gives you the chance to support your community, provide life-saving care and help people through their darkest moments. It’s a busy, dynamic environment that brings fresh challenges every day.

Working in the east of England

Our Trust provides emergency and non-emergency care to patients in the east of England covering the six counties of Essex, Hertfordshire, Bedfordshire, Suffolk, Norfolk and Cambridgeshire.

You get to work in one of the most diverse areas of the country; the bustling capital city is on our doorstep and the bracing North Sea envelopes our shores to the east.

We've got historical cathedral towns and cities, brand new communities, rural broadlands and some of the busiest arteries of road and rail networks, including the M25, A14, M1, M11 and A12, and railway lines from London Liverpool Street out to Cambridge, Norwich, Peterborough, Colchester and Southend.

Wherever you go in the east of England there is always something to see and do; but if travelling around the UK and beyond is a must for you as well, the Luton, Stansted, Norwich and Southend airports couldn't make it more easier to stay in touch with loved ones or send you on a deserved holiday or short break.

Dear Candidate,

Thank you for your interest in joining the East of England Ambulance Service NHS Trust (EEAST). Having recently taken on the role of Chief Executive, I am delighted that you are considering the opportunity to join us at this critical time in our journey, with the role of Chief Operating Officer (COO) being fundamental to our future success.

Operating across Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk, and Cambridgeshire, EEAST serves a diverse and growing population of approximately 6.2 million. Our dedicated team of over 5,000 staff and 1,000 volunteers work tirelessly to deliver high-quality, compassionate care. We have a clear set of missions aligned to Patient, People, Partnership, and Productivity to fulfil Our Purpose to care for our patients, our communities, and each other, making every minute count to save lives and improve patient outcomes.

To realise this vision, we are seeking a dynamic, inclusive, and strategic leader to join our executive team as COO. This role is crucial to ensuring operational excellence, service transformation, and the long term success of EEAST, enabling us to deliver outstanding patient care across our region.

The COO will lead the Trust’s operational strategy, ensuring robust service delivery, continuous performance improvement, and innovative transformation of patient pathways. This role requires a decisive, outcome focused leader who can drive operational excellence, enhance integration with system partners, and develop a high performance culture across the organisation. You will work closely with internal and external stakeholders across the health and care system to foster collaboration, drive efficiency, and improve emergency and urgent care services.

We are focused on several key priorities, including:

1. Enhancing operational performance and patient care outcomes
2. Driving service transformation to meet future healthcare demands
3. Strengthening collaboration across the health and emergency care landscape
4. Embedding a culture of leadership, accountability, and continuous improvement

This is a rare opportunity to make a lasting impact within a dynamic and evolving ambulance service that plays a vital role in the lives of so many. We welcome applications from diverse candidates who share our values and ambition. We're committed to building an inclusive team and encourage applications from individuals who will bring unique perspectives and experiences.

I look forward to meeting you and learning how you can contribute to our mission of delivering exceptional care and operational excellence.

Yours sincerely,

Neill Moloney
Chief Executive Officer
East of England Ambulance Service NHS Trust

• Quoting the relevant role reference number: A040509

• A covering letter highlighting the aspects of the job description and EEAST that particularly attract you to the post (Microsoft Word document)

• Contact details for three referees, these will not be contacted without your permission. (References should validate a minimum period of six years employment)

• A completed Equal Opportunities Monitoring Form (which you will be redirected to once you have submitted your application) *

Right to work checks

If you are successfully shortlisted, our partner, Yoti, will contact you to complete an online right to work check. This is a quick and secure process, ensuring that all necessary legal requirements are met before proceeding further in the recruitment process.

Monitoring

One of Alumni Global’s and EEAST’s objectives is to ensure that its workforce is reflective of the local community and therefore we actively encourage applications from under-represented groups. So that we can successfully achieve these aims, while it is not mandatory we would encourage every applicant to complete the “Equal Opportunities Monitoring form” so that we can measure the effectiveness of our efforts. The Recruiting Manager does not have access to the Monitoring Information Sections of the application form at any stage of the process and the information provided will be kept entirely confidential.

For a confidential discussion on this role please contact:

Thomas Patterson, Managing Director or Michael Earnshaw, Director of Researcher, on +44 7719 055 971.

Candidate adjustment

If you require any reasonable adjustments to be made as part of the recruitment process please can you advise us so that we can ensure this is accommodated.

Stakeholder Event: TBC

Final Interviews: w/c 9th June 2025 - TBC

Please ensure you have made a note of the final interview date(s). We recommend that you bookmark this microsite, as any potential updates regarding the role will be posted online.

Please take note of the reference number found under section “How to apply”. This is needed for us to process any application.