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Who We Are Addepar
Head of Estimating
Lanes Group
EMEA Head of Customer Service - Multi-site Leader, Travel
Descripción de la vacante
A global leader in industrial solutions is looking for a Head of Customer Service – EMEA to lead customer service operations across multiple sites. The role involves delivering high-quality customer experiences while driving standardisation and collaboration across EMEA. This influential position demands proven experience in customer service leadership and a strong background in technical environments. Join a values-driven organisation focused on quality and continuous improvement.
Servicios
Formación
- Proven experience leading multi-site, multi-country customer service or operations teams.
- Strong background in industrial, manufacturing, or technical environments.
- Demonstrated ability to drive consistency, improvement, and change at scale.
Responsabilidades
- Own the end-to-end customer service experience across EMEA.
- Champion a customer-first mindset and act as senior escalation point.
- Standardise service processes, tools, and KPIs across the region.
- Drive continuous improvement in service performance, efficiency, and customer satisfaction.
Conocimientos
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.