Quality Control jobs in United Kingdom

Full-time Cardiff (Hybrid)

A growing, data-driven insurance services organisation based in central Cardiff is expanding its travel claims function. The business supports international insurance partners across customer service, claims handling, underwriting, pricing and operational excellence. With a strong focus on innovation, continuous improvement and delivering an industry-leading customer experience, the company is now looking for an experienced Senior Travel Claims Handler to help shape outcomes for customers during their most challenging travel moments.

• Review, assess and process complex or high‑value travel insurance claims and complaints in line with policy wording and regulatory standards
• Manage your caseload proactively, ensuring timely progression and excellent documentation
• Lead on negotiation and settlement of claims within your delegated authority
• Maintain high‑quality service standards, productivity and compliance across all claim activity
• Support the Technical Claims Manager in driving improved customer outcomes
• Act as a role model within the team, championing continuous improvement and best practice
• Build strong relationships with customers, suppliers and third‑party providers
• Contribute effectively to team meetings and development discussions

• Minimum 2 years' experience in travel insurance claims, with exposure to complex, major or large loss cases
• Strong technical understanding of claims processes and policy interpretation
• Exceptional written and verbal communication skills with a compassionate approach
• Confident in handling Emergency Medical Assistance or repatriation cases
• High attention to detail and accuracy in all documentation
• Strong analytical and problem‑solving skills
• Ability to work to daily and weekly deadlines while managing multiple priorities
• Skilled at influencing and building rapport with customers and senior stakeholders

• Salary from 30,000, depending on experience
• Annual salary reviews
• 33 days annual leave (increasing with service), plus the ability to buy or sell holiday
• Hybrid working with a modern Cardiff city centre office
• Pension scheme
• Discounted gym membership, Cycle to Work scheme, technology discounts
• Employee Assistance Programme
• Optional healthcare cash plan and dental cover
• All equipment provided for both office and home working
• Professional development support, including training and qualifications
• Optional social events and team activities

By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed).