Senior Systems Analyst Manager — IT Support Lead

DXC Technology; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global IT services firm is seeking a Senior Professional Systems Analyst Manager to oversee a support team primarily focusing on SQL Server and Oracle tools. This role involves managing client relationships, ensuring compliance with SLAs, and continuous improvement in service delivery. The ideal candidate will have a minimum of 2 years' experience in the insurance sector and demonstrated leadership skills. The position offers opportunities for professional development while working with international clients.

Qualifications

• Proven ability to advise and influence client direction.
• Experience producing high-standard management documentation.
• Ability to make decisions at appropriate times.

Responsibilities

• Manage support team using SQL Server and Oracle.
• Provide excellent customer service and maintain documentation.
• Responsible for compliance with contractual SLAs.
• Conduct regular audits for process compliance.

Skills

Excellent interpersonal skills

Customer service skills

Strong reporting skills

Leadership skills

Organisational skills

Communication skills

Problem-solving skills

Education

Minimum 2 years’ experience in insurance industry

Tools

SQL Server

Oracle

Job description

A global IT services firm is seeking a Senior Professional Systems Analyst Manager to oversee a support team primarily focusing on SQL Server and Oracle tools. This role involves managing client relationships, ensuring compliance with SLAs, and continuous improvement in service delivery. The ideal candidate will have a minimum of 2 years' experience in the insurance sector and demonstrated leadership skills. The position offers opportunities for professional development while working with international clients.