IT Technician – High-Achieving Secondary School in Reading

Marchant Recruitment; Reading; On-site; GBP 60,000 - 80,000; Full time

Job summary

A forward-thinking school in Reading is looking for a proactive IT Technician to provide high-quality technical support to staff and students. The successful candidate will troubleshoot hardware and software issues and maintain essential equipment within a collaborative ICT team. Exceptional communication skills and a proactive approach are necessary for this full-time position. Experience in a school setting is beneficial. The school values technology for academic excellence and offers excellent professional development opportunities.

Qualifications

• Previous IT support experience preferred.
• Strong knowledge of networks and device maintenance.
• Excellent communication and service skills.

Responsibilities

• Provide first-line technical support for staff and students.
• Diagnose and resolve hardware, software, and network issues.
• Maintain devices and ensure ICT spaces are operational.

Skills

Technical support

Troubleshooting

Customer service

Attention to detail

Education

Relevant IT qualifications (CompTIA, Microsoft, Cisco, etc.)

Tools

Windows OS

Microsoft 365

Job description

A fantastic opportunity for a proactive skilled and customer-focused IT Technician to join a successful and forward-thinking school in Reading.

Job Overview

The school is seeking an IT Technician to join its well-established ICT Support Team from January 2026 (or earlier for the right candidate). This full-time permanent role involves providing high-quality technical support to staff and students maintaining equipment and contributing to the smooth operation of the schools digital infrastructure.

The ideal candidate will be confident working in a fast-paced environment able to troubleshoot effectively and committed to delivering an excellent standard of service.

The School

This high-achieving Reading secondary school is known for its exceptional behaviour academic excellence and strong focus on digital learning. Staff benefit from modern facilities innovative teaching tools and a leadership team that values technology as a key driver of school improvement.

The ICT department is friendly collaborative and well resourced offering excellent opportunities for professional development and skill progression within a supportive environment.

Key Responsibilities

• Providing first-line technical support for staff and students
• Diagnosing and resolving hardware software and network issues
• Maintaining PCs laptops tablets and classroom devices
• Supporting interactive whiteboards projectors and other AV equipment
• Assisting with user account management passwords and permissions
• Supporting installation configuration and updates of ICT systems
• Monitoring and maintaining network and server health under supervision
• Documenting IT issues and contributing to ticketing / helpdesk processes
• Assisting with whole-school ICT projects and digital initiatives
• Ensuring ICT spaces are organised safe and fully operational

Experience & Qualifications

• Previous IT support experience (school environment beneficial but not essential)
• Strong knowledge of Windows OS Microsoft 365 networks and device maintenance
• Confident troubleshooting hardware software and connectivity issues
• Excellent communication and customer service skills
• A proactive organised approach with strong attention to detail
• Relevant IT qualifications (CompTIA Microsoft Cisco etc.) desirable

Salary

Support staff pay scale dependent on experience.

Application

Please forward your CV at your earliest convenience to be considered for this IT Technician position in Reading.