End User Support Lead & IT Service Desk Manager

Arch Capital Group; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading insurance service provider in Greater London seeks an IT Support Manager. You will be responsible for owning the IT Support function, managing daily operations, and ensuring effective communication. Leadership in team development and vendor relationships is essential. The ideal candidate will have a track record in managing IT support environments, ensuring customer satisfaction, and maintaining high-quality standards. This role presents an opportunity to influence operational metrics and drive the department's success.

Qualifications

• Proven experience in managing IT support functions.
• Strong leadership skills with a focus on team development.
• Ability to establish effective relationships with vendors.

Responsibilities

• Own the IT Support function and be the single contact for all escalations.
• Manage the daily workload distribution and communication of the End User Support department.
• Define, engineer, and maintain end user and telecommunication technologies.

Skills

IT Support Management

Team Leadership

Budget Management

Vendor Relationship Management

Technical Expertise

Job description

A leading insurance service provider in Greater London seeks an IT Support Manager. You will be responsible for owning the IT Support function, managing daily operations, and ensuring effective communication. Leadership in team development and vendor relationships is essential. The ideal candidate will have a track record in managing IT support environments, ensuring customer satisfaction, and maintaining high-quality standards. This role presents an opportunity to influence operational metrics and drive the department's success.