IT Support Technician in Dungannon

Haughey Recruitment; Dungannon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A professional recruitment agency is looking for an IT Support Technician in Dungannon. The ideal candidate will provide technical support, manage IT systems, and contribute to various IT projects. Successful applicants will have strong communication skills, experience with Windows 10/11, and a problem-solving attitude. This is a great opportunity for those who enjoy working in fast-paced environments and helping others. Competitive salary and further career development opportunities are offered.

Qualifications

• Previous experience in an IT support role is required.
• Strong knowledge of Windows operating systems is essential.
• Experience with PC hardware diagnostics is necessary.

Responsibilities

• Provide first‑line and second‑line technical support.
• Install, configure, and maintain IT equipment.
• Troubleshoot hardware and software issues.
• Administer user accounts and permissions.
• Contribute to system upgrades and IT projects.

Skills

Customer service skills

Problem-solving skills

Communication skills

Tools

Microsoft 365

Windows 10/11

Networking knowledge

Job description

Job Title: IT Support Technician in Dungannon

Our client are an established business who are seeking a proactive and customer‑focused IT Support Technician to join their team in Dungannon. The successful candidate will provide technical support across the company, ensuring all IT systems, hardware, and software operate efficiently. This role is ideal for someone who enjoys problem‑solving, has strong communication skills, and thrives in a fast‑paced environment.

Key Responsibilities

• Provide first‑line and second‑line technical support to staff via phone, email, and in person.
• Install, configure, and maintain computer hardware, software, and peripheral equipment.
• Troubleshoot issues related to PCs, laptops, printers, mobile devices, and network connectivity.
• Support Microsoft Windows operating systems, Microsoft 365, and company applications.
• Administer user accounts, permissions, and security groups.
• Maintain and update IT asset inventory.
• Assist with network administration tasks, including routers, switches, and Wi‑Fi systems.
• Ensure timely resolution of support tickets and elevate when necessary.
• Perform routine maintenance, backups, and system checks.
• Contribute to IT projects such as system upgrades, rollouts, and process improvements.

Essential Skills & Experience

• Previous experience in an IT support, helpdesk, or technical support role.
• Strong knowledge of Windows 10/11 and Microsoft 365.
• Understanding of networks (TCP/IP, DNS, DHCP).
• Experience with PC/laptop hardware diagnostics and repair.
• Ability to communicate clearly and provide excellent customer service.
• Strong problem‑solving skills and attention to detail.

For more information on this IT Support Technician in Dungannon, please contact Eunice Loughran on 02887440033 or email [e-mail].