Band 5 ICT Technician

Platinum Recruitment NI Ltd; Northern Ireland; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local recruitment agency is seeking an IT Support Technician in Northern Ireland. The role involves supporting the implementation and maintenance of IT systems, providing user support, and handling fault diagnostics. Applicants should have at least a university degree in ICT, or equivalent qualification, with a minimum of 1 year experience in network equipment. Knowledge of Microsoft desktop applications and Help Desk Management is essential. A clean driving license is also required.

Qualifications

• University Degree or equivalent professional qualification in ICT required.
• Minimum of 1 year experience in network equipment installation and support.
• Working knowledge of Microsoft Windows 2003 server is essential.

Responsibilities

• Implement IT strategy and policies for effective service delivery.
• Provide end user support and resolve complex faults.
• Maintain Help Desk Management System for fault calls.

Skills

Installation and support of network equipment

Microsoft desktop application software

Help Desk Management Systems

Intranet/Internet Portal Systems

Fault diagnosis and resolution

Team collaboration

Education

University Degree in ICT

HND in ICT

Equivalent professional qualification

Job description

The post holder will be responsible for the support and delivery of an extensive range of Information Technology (IT) Systems within NIAS. As a member of the IT Team, he/she will provide support and assistance for the implementation, operation and improvement of the Trust’s IT Systems and Services.

Responsibilities

• In conjunction with the Senior IT Technician and IT Manager implement the Trust’s IT strategy and related policies to ensure the delivery of effective and efficient IT Services to allow the Trust to achieve its objectives.
• Provide end user support and undertake complex fault diagnosis and resolution for the full range of IT Systems within NIAS ensuring that assigned faults are managed in accordance with Trust policies and procedures.
• Maintain the Help Desk Management System, investigating and resolving fault calls using own expertise or if necessary in conjunction with third party maintainers to achieve a satisfactory and timely resolution.
• Maintain an accurate inventory in the Help Desk Management System of computer hardware and software used within the Trust, ensuring that any changes are recorded in the System and the maintenance of files on equipment loaned to provide support to.
• Maintenance and support of third party software within NIAS and manage and liaise with third parties to provide timely delivery of new services, equipment prompt resolution of faults.
• Participate in a security rota to change backup tapes in accordance with Trust policies and procedures.
• Undertake site visits for the repair, maintenance and assessment of requirements for planned/proposed IT developments.
• Assist in the installation, testing, repair and maintenance of all new and existing hardware and software applications in accordance with Trust policies and procedures.
• Participate in the planning, design, implementation, maintenance and ongoing development of the NIAS website and intranet.
• Attend and actively participate in team meetings and work with the IT Senior Technician and IT Manager to improve and/or consistently maintain IT Systems and Services.
• To propose and implement changes to IT policies and procedures within own work area, in order to improve organisational practice.
• To monitor and maintain stock control and supplies for IT Department.
• Participate in projects as directed by the IT Manager.
• Participate in the IT on call rota.

Skills and Qualifications

• University Degree or a recognised equivalent professional qualification in an Information Communication and Technology (ICT) discipline
• A minimum of 1 years experience in the installation and support of the full range of network based computer equipment, such as personal computers, printers and data switches
• Or HND or recognised equivalent professional qualification in an Information Communication Technology (ICT) discipline
• A minimum of 2 years experience in the installation and support of the full range of network based computer equipment, such as personal computers, printers and data switches
• Or a minimum of 4 years experience in the installation and support of the full range of network based computer equipment, such as personal computers, printers and data switches
• Working knowledge and experience of Microsoft desktop application software and Windows 2003 server
• Working knowledge and experience of Help Desk Management Systems
• Working knowledge and experience of Intranet/Internet Portal Systems and Technologies.
• Hold a current full driving licence and/or have access to a form of transport which will permit the applicant to meet the post requirements in full
• Applicants will be required to participate in the IT on call rota